Account Support Specialist

Commerce Bank Account Support Specialist

Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.

Compensation Range Hourly : $20.90 - $26.90 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to support Commercial Contract clients in a variety of ways including assisting with the underwriting of new applications and contracts, account setup, maintenance, product changes, contract modifications, pricing changes, validations and other account changes.

Essential Functions

• Complete both credit support and onboarding tasks listed below
• Assist with the underwriting of applicants for clients, while ensuring compliance of all risk and regulatory guidelines, including but not limited to SOX controls, Reg B, CIP, PATRIOT Act, Beneficial Ownership, CRA etc.
• Complete verification of the credit process to ensure document integrity
• Notify clients within regulatory timeframe regarding account status : approval, decline, and counteroffer
• Board and verify all new and existing accounts via manual entry or excel macros with high degree of accuracy to mitigate risk of financial liability
• Validate the accuracy of data for contract clients to the system of record to ensure proper setup and accurate revenue share payments
• Research, build and verify additional card requests to client specifications
• Respond accurately to external, and internal customers questions / requests via phone / email while maintaining Service Level Agreements (SLAs)
• Provide high touch customer service that reflects empathy and a positive attitude when responding to questions and requests via phone / email
• Work independently to research and address complex tasks and issues through the utilization of industry knowledge and experience
• Perform other duties as assigned

Knowledge Skills & Abilities Required

Education & Experience

Location : 922 Walnut St, Kansas City, Missouri 64106

Time Type : Full time