Inside Sales Support

Ignite Your Career at Builders FirstSource

Builders FirstSource, Americas largest supplier of building materials, value-added components, and building services to the professional market, invites you to ignite your career. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, youll be equipped with all the tools, training, and resources you need, and youll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.

Purpose

Under direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.

Essential Duties and Responsibilities

• Provides customer service primarily to retail customers, via walk-in, telephone, or email, including assisting with customer inquiries on product selection, pricing, availability, refunds / exchanges requiring a working knowledge of company products, procedures, and practices.
• Actively engages in selling company products / services and related items. Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
• Enters orders into system and schedules delivery of products.
• Plans and paces own work efficiency in order to meet daily, weekly, project, or team-related productivity goals.
• Participates in coordinating and conducting customer workshops.
• Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.
• Assists with store housekeeping, signage, stocking, inventory control, and other related activities.
• Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
• Other duties may be assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Minimum Requirements

High school diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience.

Competencies

Work Environment / Physical Activity

At BFS, we want you and your career to be greater than what you ever could have expected. Our supportive, people-first culture will build you up and empower you to do more, be more, and become better every day. Join us and see whats possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day.

Builders FirstSource offers competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simpleprovide great plans that help you and your family to live happier, healthier, and more secure lives. Builders FirstSource is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.