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Customer Solutions Specialist - Inside Sales

Customer Solutions Specialist - Inside Sales

Mira Home, LLCOrem, UT, US
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Job Description

Job Description

Salary : DOE

Your new role :

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Mira means experiencing our culture of caring.

Are you a driven, people-focused professional who thrives on turning conversations into long-term relationships and revenue? As a

Customer Solutions Specialist (CSS), youll convert inbound leads and follow up on warm referrals as you educate customers on Miras coverage, pricing, and service value. Youll set proper expectations, create long-term value, and help customers feel confident protecting their homes with Mira.

Join us and be a part of our incredible team!

Pay Information

Our Company is proud to offer competitive pay, growth opportunities, full benefits, and monthly / quarterly / annual bonuses!

Base Pay :

  • $10 / hour + commission
  • Average Annual Earnings : $70,000 - $80,000
  • Top Earners $120,000+

Benefits :

  • Health, dental, vision, life, and disability insurance
  • 401(k) matching
  • Paid time off
  • HQ building perks (basketball court, full gym, sauna, cold plunge, putt putt, etc.)
  • Weekly catered lunches, daily snacks and drinks

    • Experience :

  • Sales / call center experience or completion of inside sales baseline training preferred
  • Familiarity with inside sales, account creation, or call center operations (FieldRoutes experience a plus)

    • Responsibilities :

    The Customer Solutions Specialist (CSS) plays a vital role in driving top-line growth by converting inbound opportunities and upselling add-on services. This position focuses on educating customers, setting proper expectations, and creating long-term, value-driven relationships.

  • Respond promptly to inbound inquiries via calls, chats, and emails
  • Conduct outbound follow-ups on warm leads and referrals
  • Use sales scripts and objection-handling techniques to convert prospects
  • Accurately create and manage new customer accounts in FieldRoutes
  • Verify service areas, contracts, and pricing minimums per Miras service detail sheets
  • Upsell add-on services where applicable
  • Track key sales metrics (conversion rates, ACV, and revenue generated)
  • Collaborate with colleagues to align sales with retention and customer care standards

    • What you bring to the table :

  • A passion for helping customers and building lasting relationships
  • Strong communication, active listening, and problem-solving skills
  • Ability to multitask in a fast-paced, team-oriented environment
  • Confidence with sales scripts, objection handling, and closing techniques
  • Proficiency (or willingness to learn) FieldRoutes and NICE CRM
  • Commitment to honesty, empathy, and accountability

    • Work Location : On site

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    Inside Sales Specialist • Orem, UT, US

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