Patient Service Representative-Physician Office-Covenant Primary Care

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Patient Services Representative - Covenant Primary Care

Job Summary :

The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed.

Essential Functions :

Serves as the primary point of contact between patients and physician practices

Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner

Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.

Processes patients in practice as they present for their appointments.

Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately

Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed.

Records time indicators for lobby wait times.

Calculates patient liabilities and actively collects and processes patient payments.

Reconciles cash drawer at the close of the day.

Performs charge entry for external services (i.e. nursing homes) as necessary.

Schedules referrals or follow-up appointments and / or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary.

Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral / consults).

Responsible for and / or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice

Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy

Verifies RX benefits in electronic health record, per protocol

Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software

Education :

High School Diploma or GED (required)

Experience :

Prior experience in patient registration / healthcare (preferred)

Many of our opportunities reward

• your hard work with :

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w / AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com