Registration Supervisor

All About Hamilton Health Center

Hamilton Health Center (Hamilton), established in 1969, is a Federally Qualified Health Center (FQHC) located in Harrisburg, PA. The center continues to grow by taking a holistic and comprehensive approach to patient-centered care. Our mission is to improve the health of Central Pennsylvania's residents by delivering high-quality, respectful, and patient-centered health and related social services that promote access, treatment, education, and prevention, regardless of health, economic, or insurance status. Our vision is to be the premier community health clinic of the underinsured and uninsured to include medical, dental, social, and related services, and to become a healthcare provider of choice for the Greater Harrisburg area residents. For over 50 years, we have been true to these words. As part of our team, you will work alongside dedicated professionals who care deeply about the individuals we serve.

Benefits Offered : In addition to your base salary, you are also eligible to receive :

• Generous paid time off
• Birthday holiday and 7 paid holidays
• Medical, Dental & Vision Coverage
• Company-paid life insurance
• Retirement Plan with matching opportunity
• Employee Assistance Program

Job Summary

The Registration Supervisor is responsible for providing line oversight, direction, and training of medical check-in / out staff, and helps maintain patient flow, serving as the contact person for medical check-in / out processing issues. In addition, the position will perform medical registration duties, including but not limited to registering patients according to department protocol to ensure the timely flow of patients in a manner that will enhance corporate image and increase customer satisfaction.

Essential Duties and Responsibilities

The Registration Supervisor performs a wide range of duties, including, but not limited to, the following :

Minimum Education / Certifications : High School diploma or equivalent, required. Bachelor's degree, preferred.

Minimum Work Experience : Minimum of three years' experience working in a registration or customer service-based center, call center, or other customer service-related position with at least two years of supervisory responsibilities, required.

Other Requirements : Reliable transportation to travel throughout the service area. Highly proficient in Microsoft Office and knowledgeable in working with Electronic Medical Records. Ability to clearly communicate issues to all levels of management. Bilingual (Spanish) and knowledgeable in The Joint Commission regulations, preferred.

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.