Director of Interim Housing - Greater LA

Job Description

Job Description

Position Purpose and Summary

The Director of Interim Housing (DOIH) fulfills HTM’s mission and vision by leading and overseeing all programmatic and community relations functions for Hope the Mission’s Interim Housing Programs. The DOIH will ensure that new and active programs are in-line with best and evidence-based practices for working with people experiencing homelessness and include Trauma-Informed Care, Harm Reduction, and Housing First methodologies.

The DOIH will oversee all management functions of Interim Housing including, (but not limited to) understanding programs and budgets, contract reporting, monitoring daily operations of services, and supervision and training of staff. As a main point of community contact, the DOIH is responsible for community development, internal and external strategic partnerships, and regional planning including, engagement with the Coordinated Entry System and public relations.

Primary Duties and Responsibilities

Administration :

Administer and oversee Interim Housing programs and staff. Review and provide guidance as needed on written program policies and procedures, ensuring compliance with all contracts. Ensure integration of evidence-based practices into daily work and programming. Work collaboratively with CPO, HTM’s Operations, Human Resources, and other departments to implement and oversee all facility, personnel, and program aspects. Work collaboratively and strategically with other HTM and community organizations to support a seamless and coordinated system of care.

Program Management :

Provide direct management of Program Managers as well as provide guidance for Assistant program managers, Program Coordinators, and staff. Analyze program reports and numbers to identify trends and make projections or recommendations for program modification. Identify staff development needs and activities. Work closely with the team to bring in training opportunities and identify areas for professional growth.

Respond to emergency and priority situations such as safety and security measures. Resolve grievances and troubleshoot incidents. Oversee implementation of program policies and procedures. Ensure overall policies, procedures, and practices are in line with respective funding sources and with HTM’s goals and values.

Make sure the programs are effective and deliver desired outcomes by meeting performance targets.

Program Budgets :

Understand and work within program and facility budgets and spending. Assist HTM Finance and Contracts / Compliance department with modifying and adjusting budgets as needed.

Ensure all Interim Housing programs are operating within budget.

Government and Community Engagement :

Work collaboratively with the management team and other HTM leadership to build strong relationships with county, city, and government entities and funders. Represent HTM at government and public meetings. Network with local stakeholders to develop and maintain working relationships. Work collaboratively with the HTM management team to develop and implement strategies for communication as it pertains to programs and HTM’s presence in the area. Educate, network, and represent HTM to local agencies, coalitions, services agencies, chambers of commerce, business improvement districts, neighborhood groups, law enforcement, city and county governments, residents, and other organizations. Represent HTM as the main point of contact for all aspects related to Coordinated Entry in the designated region.

Work closely with the Government and community leaders and their representatives.

Reports, Contracts, Compliance :

Work with Contracts / Compliance to review and authorize program and contract reports prior to submission. Evaluate Program Manager reports assembling full department reports. Work with Contracts / Compliance to review and explain contract scope and services to staff. Perform periodic internal audits. Attend all monitoring site visits.

Other duties as assigned.

Work Conditions and Environment

The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health, and safety practices. The employee may experience several unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many situations, including crises and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.

Communication

Contact with Others

Electronic Mail

Face-to-Face Discussions

Letters and Memos

Telephone, virtual meetings

Conflictual Contact

Deal with unpleasant or angry people

Frequency of conflict situations

Impact of Decisions

Frequency of decision making

Impact of Decisions on Co-workers

Role Relationships

Coordinate or lead others

Deal with homeless clients

Work with a workgroup or team

Skills

Excellent verbal, written, and oral presentation skills

Ability to delegate work responsibly.

Strong interpersonal skills

Ability to train, guide and, supervise various employees within the organization.

Problem-solving and strategizing capabilities

Knowledge of fiscal planning, budgeting and, reporting

Knowledge of relevant laws and regulations

Proficient in MS Office suite and databases

Ability in decision-making and problem-solving

Qualifications

BSW / MSW or other Bachelor’s / Master’s in social services are preferred but not required. Will substitute for relevant work experience where appropriate.

5+ years of supervisory experience managing programs and staff, with increasing leadership and management responsibilities required.

Experience managing programmatic budgets.

Experience working with vulnerable populations.

Demonstrated ability to manage multiple programs and contracts.

Demonstrated experience leading large-scale programs and systems change.

Clarity (HMIS) experience preferred.

Highly motivated self-starter, with proven ability to develop creative solutions.

Commitment and ability to work as part of HTM’s leadership team.

Demonstrated ability to utilize computers and proficiency in MS Office software.

Project a professional demeanor and possess excellent written and oral communication skills, interpersonal skills, and ability to work individually and as part of a team. Commitment to ending homelessness.

Bilingual preferred

TB test required.

Mandatory Requirements :

Employment eligibility verification

Reliable transportation

Tuberculosis and drug test

Live scan Fingerprint and background screening

Ability to work flexible hours which include evenings and weekends.

Driving is an essential function of this position.

Ability to cover any site location as needed by Agency.

Must have a valid CA Driver's license.

Must provide proof of vehicle insurance coverage.

Must be able to qualify for HOTV’s commercial insurance coverage.

Physical, Demands, Environmental Conditions, Equipment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is required to : Routinely required to sit; walk; climb stairs; engage in verbal, written, and email communication; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the Administration office. Can observe and respond to people and situations and interact with others encountered in the course of work. Handle, fingers, grasp and feel objects and equipment; Reach with hands and arms; Communicate, receive, and exchange ideas and information by means of the spoken and written word; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands, and fingers; Be able to have visual activity for (including, but not limited to) administrative and clerical tasks; Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Drive vehicles in and around Los Angeles County, as needed; be able to enter buildings that may require climbing stairs. Be periodically subjected to outside environmental conditions. Use a desktop and / or laptop computer, copy, postage, and fax machines. Complete all required forms in personal writing. Employees may work in proximity to service animals and emotional support animals.

Schedule / Shift = Varies