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Business Architect

Business Architect

ibase-tLake Forest, California, United States, 92630
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Job Summary :

As a Business Architect – Major Accounts at iBase-t, you will partner with executives and operational leaders in major aerospace and defense organizations to define, implement, and realize their digital transformation strategies. Acting as a trusted advisor, you will co-develop strategic roadmaps that align iBase-t’s solutions with customer business objectives, ensuring measurable value, adoption, and long-term success. In addition to guiding strategy, this role has a strong focus on account growth by identifying and driving opportunities to expand iBase-t’s footprint within key accounts. This is a billable consulting role.

Essential Functions :

Customer Relationship & Strategic Advisory

  • Serve as a primary strategic advisor for assigned major accounts, building strong executive and operational relationships.
  • Develop a deep understanding of each customer’s business objectives, challenges, and operational requirements.
  • Establish trusted-advisor relationships at all levels of the customer organization.

Account Growth & Expansion

  • Partner with license sales to identify and execute on upsell and cross-sell opportunities within major accounts.
  • Align iBase-t’s product capabilities with evolving customer needs to support growth.
  • Proactively uncover new business areas where iBase-t can deliver value.
  • Support development of executive-level business cases for expansion initiatives.

    • Business Architecture, Road mapping & Value Realization

  • Co-develop strategic roadmaps with customers that align iBase-t solutions to long-term business goals, digital transformation initiatives, and operational milestones.
  • Translate complex business requirements into solution strategies and actionable plans.
  • Facilitate executive workshops and alignment sessions to validate direction and prioritize initiatives.
  • Define and measure business outcomes achieved through solution implementation.

    • Account Health & Retention

  • Monitor account health to ensure sustained value delivery and customer satisfaction.
  • Lead executive business reviews, ensuring alignment on progress against the strategic roadmap.
  • Drive renewals by demonstrating value achieved and future growth potential.

    • Internal Advocacy & Collaboration

  • Act as the voice of the customer internally, influencing product strategy and services delivery.
  • Work cross-functionally with product management, services, and support teams to address customer needs.
  • Contribute to internal knowledge sharing, playbooks, and best practices for customer engagement.

    • Requirements :

  • 5+ years of experience in enterprise software, consulting, or business architecture roles.
  • Proven experience working with large, strategic accounts in aerospace, defense, or manufacturing.
  • Required : Aerospace manufacturing and operations experience, with the ability to translate industry knowledge into actionable solution strategies.
  • Strong facilitation skills with executive presence and credibility.
  • Ability to connect business requirements to technology capabilities and drive adoption.
  • Track record of influencing account growth, expansions, or renewals in enterprise accounts.
  • Excellent communication, problem-solving, and strategic thinking skills.
  • Bachelor’s degree required; advanced degree a plus.

    • Success Metrics :

  • Customer retention and renewal rates in major accounts
  • Account growth (upsell and cross-sell revenue) achieved within assigned accounts
  • Adoption of iBase-t solutions and achievement of roadmap milestones
  • Measurable business outcomes realized by customers
  • Customer satisfaction (CSAT, NPS) and executive alignment

    • PIdceb3ab7dd01-30511-38887524

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    Architect • Lake Forest, California, United States, 92630

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