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Patient Care Advocate

Patient Care Advocate

Tandym GroupNew York, NY, US
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A New York City-based healthcare benefits management company specializing in fertility and family-building benefits is seeking a Patient Care Advocate to join their team. In this non-clinical, member-facing role, the PCA will serve as the primary point of contact for assigned clients, providing compassionate, personalized support throughout each member's fertility journey.

About the Opportunity

  • Start Date : ASAP
  • Schedule : Remote (Residents outside of NYC)
  • Hours : 10am-7pm EST (7am-4pm PST)

Responsibilities :

  • Managing and nurturing relationships with assigned members
  • Delivering personalized, concierge-style service via phone and email to ensure a seamless experience
  • Educating members on their available benefits, services, and fertility options
  • Sharing information about fertility treatments and partner clinics
  • Acting as a liaison between members and fertility centers to streamline communication
  • Responding to member inquiries via phone and email with care and accuracy
  • Assisting with appointment scheduling and ongoing coordination of care

    • Qualifications :

  • Experience working in fertility space
  • Excellent customer service and interpersonal skills
  • Ability to work independently and demonstrate good judgment
  • Highly organized, quick learner, with ability to multitask and prioritize work effectively
  • Embraces challenges with confidence and a solution-oriented mindset
  • Able to make and implement tough decisions
  • Flexible and adaptable
  • Hard working
  • Empathetic and genuine
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    Patient Advocate • New York, NY, US

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