IT Service Operations Spec 1 (On-Site in Springfield, MO)

IT Service Operations Specialist 1 (On-Site in Springfield, MO)

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POSITION SUMMARY

The IT Service Operations Specialist 1 will work on-site at our corporate office in Springfield, MO and is responsible for providing 7x24x365 monitoring and operational support 12 hour shifts. They operate and monitor systems and infrastructure components and implement approved changes per established documentation and in collaboration with Analysts and Engineers. This role responds to alerts per established processes.

ESSENTIAL FUNCTIONS

• Monitors enterprise systems, applications and infrastructure components on multiple platforms. Enters commands to clear computer system / start operation or to correct error / stop / resume operations.
• Executes defined processes, procedures, batch jobs and backups in a multi-platform environment in accordance with established policies.
• Implements approved changes to systems and infrastructure components in strict adherence to established documentation and in collaboration with Analyst and Engineers - promoting best practices and continuous improvement.
• Reads instructions and schedule, such as schedule of documents to be printed, or receive instructions from supervisor orally, to determine work for shift. Record problems which occurred, such as down time, and actions taken.
• Supports and participate in collecting, analyzing, and reporting metrics on regular basis, identifying opportunities for improvement.
• Develops and maintains computer operations documentation and procedures.
• Notifies supervisor and / or technician of errors or equipment stoppage. Works with support teams and vendors to handle any abnormal conditions in the datacenter.
• Communicates outages to user base per established notification process.
• Maintains and controls tape inventory and manages the shipment and transporting of tapes as required. Performs tape rotation activities across all platforms as required.
• Prints and distributes daily, weekly and monthly reports.
• ALL OTHER DUTIES AS ASSIGNED.

EXPERIENCE / QUALIFICATIONS

Knowledge, Skills, And Ability

PHYSICAL REQUIREMENTS

INDEPENDENT JUDGEMENT

Full Time Benefits Summary

Equal Opportunity Statement

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations : Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.

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