Application Support Specialist II (Fort Worth)

Application Support Specialist II

The Application Support Specialist II (D365) will provide comprehensive support to our business operations, ensuring efficiency and productivity through expert use of Microsoft tools and applications. This position works under minimal supervision and is accountable for Tier II response and advance level support for service requests, incidents, and escalations where first contact resolution is not possible. Works on cross-matrix teams when necessary to resolve complex support issues.

The Exponential Technology Group (XTG) is a specialist in the electronic component distribution and design engineering services industries. The ideal candidate will be located in the DFW metroplex; for the right candidate, this position may be remote.

Accountabilities :

• Act as the next level responder after Tier 1, triaging tickets to the appropriate resource, identifying and resolving urgent issues, and assisting users with their business needs.
• Utilize advanced skills in Microsoft 365 application products, most importantly Dynamics 365, to support various business functions.
• Provide transactional support for D365 and Business Central users, allowing users to quickly solve problems without business disruption.
• Assist the Product team and Tier I support by recognizing enhancement requests, gathering customer requirements, and providing those requirements to the Product team.
• Replicate advanced bugs and user issues that need escalation to Tier III support.
• Analyze service desk ticket trends to identify training opportunities for D365 users.
• Enrich the IT department's product knowledge base by authoring articles addressing frequently asked questions and tutorials on new software improvements.
• Stay updated with the latest features and updates of Dynamics 365, proactively suggesting improvements to enhance system functionality and user experience.
• Identify deficiencies in service and support processes, documenting process improvements within various departments and branches.
• Mentor, coach, and train other employees in the work unit.
• Help the IT department meet their Service Level Agreements with clients.
• Perform additional duties as assigned.

Education & Experience :

Skills & Certifications :

What we offer our team members :

Pay Range : $31.83 - $38.75 / hour. Actual offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and / or skill level and will be finalized at offer.

This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Visa sponsorship is not available for this role. Only candidates authorized to work in the United States will be considered.

XTG is an Equal Opportunity Employer, and we support protected veterans and individuals with disability through our affirmative action program. XTG is a subsidiary of TTI, a wholly owned subsidiary of Berkshire Hathaway Inc.