HelpDesk Administrator L1

Job Location

Headquarters (Folsom) - Folsom, CA

Position Type

Full Time

Education Level

High School Diploma / GED equivalent

Salary Range

$48,000.00 - $53,000.00 Salary / year

Travel Percentage

Less than 10%

Job Category

IT

Description

Overview : The role of the Help Desk Administrator is to handle system support activities. This person is responsible for providing an excellent client experience and working to resolve support issues in a prompt and professional manner.

Key Responsibilities :

Provide technical assistance and support for incoming issues related to computer systems, software, and hardware

Maintain daily performance of computer systems

Install, modify, and repair computer hardware and software

Follow-up with users to ensure issues have been resolved

Assist with company-wide software rollouts

Qualifications

Skills & Abilities :

Strong troubleshooting and problem-solving skills

Ability to multitask and prioritize in a fast-paced environment

Education & Experience :

Graduated from a technical program or College

Growth Mindset, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development

Physical Demands :

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Standard indoor office setting; exposure to computer screens.

Physical :

Requires repetitive motion. Substantial movements / motions of the wrists hands, and / or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed.

Vision :

See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents.

About the company

The Digital Payments Platform Built for Insurance. One Inc offers a single platform to handle insurance digital payments processing for premiums and claims payments, that is designed to integrate with modern and legacy core systems.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details : www.talentify.io / bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.

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