Customer Service Rep - Bilingual French-Canadian / English

Overview

CUSTOMER SERVICE REP - BILINGUAL FRENCH-CANADIAN

LOCATION : KENOSHA, WI

Monday thru Friday, in office.

Start and End hours can range between 7am - 7pm. Note : Training approx. 8am-4 : 30pm-we can be flexible.

Customer service representatives interface directly with customers, assisting them with product information, selection, and order processing. This activity is conducted in a professional and friendly manner, requiring the ability to remain calm in a fast, paced environment while managing the customer expectations and making on-the-spot decisions. Additionally, work with suppliers to place orders and follow-up with deliveries. Beyond customer service the position includes broad responsibility for basic account procedures and supporting various telephone campaigns.

Responsibilities

• Receive incoming calls, faxes and internet orders from customers and enter into an order entry system.
• Receive and respond to customer requests for product information, product availability, pricing, order status, track shipments, billing questions, return goods (RGA), loaner tools, program recommended products, etc.
• Maintain an excellent understanding of the various program product offerings and suppliers.
• Present customer with new program offerings, websites and promotions offered.
• Issue purchase orders to meet all customer orders as needed.
• Interact with authorized suppliers when technical data or answers are needed for customers.
• Support outgoing telemarketing campaigns as needed.
• Drive cross-training to support all programs effectively.
• Communicate clearly with customers while remaining sensitive to the ongoing conversations in the all center.

Qualifications