Senior Support Engineer

VirtualVocationsRockford, Illinois, United States

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A company is looking for a Senior Support Engineer who will provide advanced cloud support and product expertise to customers.

Key Responsibilities

Own and resolve complex customer technical issues through collaboration and troubleshooting

Drive technical collaboration with various teams and advocate for customer needs

Create and curate knowledge-base articles to assist customers in self-service

Required Qualifications

5+ years of experience in a technical support role, preferably in a software environment

3+ years of experience in solving complex technical problems

Strong database skills and familiarity with scripting languages and web technologies

Experience with cloud technologies and understanding of network terminologies

Bachelor's of Science or equivalent professional experience

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Support Engineer • Rockford, Illinois, United States

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