Machine Learning Engineer III, AI Agents

Redwood City, CA, United States

Overview

Box (NYSE : BOX) is the leader in Intelligent Content Management. Our platform enables collaboration, content lifecycle management, and secure, automated workflows with enterprise AI. Box helps organizations transform work with billions of files and information flowing across teams and processes every day. Box is headquartered in Redwood City, CA, with offices worldwide.

As a founding ML Engineer on the AI Agents team, you will build foundational agents powering the Box AI ecosystem, including DeepSearch, DeepResearch, Extract, and Compose. You will design techniques for intent detection, ranking, evaluation, retrieval-augmented generation (RAG), and multi-agent orchestration, and establish metrics to measure agent quality. You will collaborate with platform engineers to enable scalable deployment and empower Box teams and customers to configure agents for their workflows.

What you’ll do

• Build, evaluate, and evolve foundational agents such as DeepSearch, DeepResearch, Extract, and Compose.
• Develop techniques for intent detection, query understanding, ranking, and retrieval-augmented generation (RAG) to improve accuracy and relevance.
• Define metrics, evaluation pipelines, and benchmarks for agent quality, including precision / recall, factual grounding, and latency trade-offs.
• Research and implement best practices in retrieval, orchestration, and evaluation of multi-agent workflows.
• Collaborate with platform engineers to design core components that enable secure, reliable, and scalable deployment of agents.
• Partner with product teams to translate enterprise use cases into agentic solutions with measurable user experience improvements.
• Contribute to technical discussions, share research insights, and help define the roadmap for Box’s agent ecosystem.
• Participate in on-call rotation to help respond to and triage issues when needed.

Who you are

Required skills

Preferred skills

Equal Opportunity

Box is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected characteristic. Box provides reasonable accommodations in the application process and for employees with disabilities as required by law.

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