Titles Specialist

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are :

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer

Multiple medical plans including a high deductible, low cost health plan

Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance

Comprehensive optional benefits such as Dental, Vision, Supplemental Life / AD&D, Legal / ID Protection, and Accident and Critical Illness Insurance

Generous paid time off options, including up to 15 vacation days per year (increasing with years of service), the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation

Employee Stock Purchase Program with additional opportunities to earn stock in the Company

Retirement planning through the Companys 401(k)

• Part-time employees are not eligible for all benefits unless they meet hours requirements but are eligible to enroll in ACVs 401k plan, for 6 paid holidays, 2 floating holidays, and the greater of 3 paid sick days or in accordance with an applicable state or local paid sick leave law.

Who we are looking for :

The Titles Specialist ensures the accurate and efficient processing of vehicle titles verifying title information is correct, maintaining knowledge of current laws regarding vehicle titles, and interacting with customers and regulatory agencies to resolve title issues. The Titles Specialist is a problem solver, with communication and follow-up skills to help our selling dealers resolve title related problems, explore options, and solve for buyer reported problems. This role connects Territory Managers and field representatives to Titles headquarters and other operations departments depending on the complexity of the situation.

What you will do :

Review, process, and reassign titles for vehicles sold by the auction utilizing Salesforce.

Manage and maintain a workload through KPIs, dashboards, and physical documents.

Examine vehicle title for accuracy and conformity to specified requirements in the state for which it is filed.

Confirm accurate title VIN number, odometer reading, releases of liens, and that titles contain no alteration, etc.

Determine negotiability of title document and assess for potential fraud.

Identify potential solutions for titles-related issues and execute quickly.

Ensure quality assurance and mitigate risk to avoid inaccuracy.

Resolve customer inquiries by research of DMVs, industry publications, and other regulatory agencies.

Resolve customer inquiries by utilizing all ACV technology, including Salesforce and Tableau.

Consistently work cross functionally with ACV teammates to build and maintain high quality, genuine relationships that assist in effective and efficient customer resolution in a timely manner.

Work closely with our Outside and Inside Sales teams to ensure we are exceeding our customers expectations.

Receive inbound calls from customers, as well as make outbound calls to resolve issues with titles as quickly and efficiently as possible.

Perform additional duties as assigned.

What you will need :

High School Diploma or equivalent required.

1-2 years relevant administrative or titles-related experience.

Effective communication and interpersonal skills

Problem-solving tactics

Detail orientation and time management

Titles / automotive experience preferred

Technical aptitude

Proven multitasking abilities.

Compensation : $20.70 hourly. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.

No immigration or work visa sponsorship will be provided for this position.

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Our Values

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

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