DTC Fulfillment Operations Associate

DTC Fulfillment Operations Associate

We are seeking a detail-oriented and proactive DTC Fulfillment Operations Associate to join our dynamic team. The ideal candidate will be a critical component of our DTC, ensuring the seamless flow of products from order placement to final delivery for both our e-commerce and retail channels. This role is perfect for a problem-solver who thrives in a fast-paced environment and is passionate about operational excellence.

The DTC Fulfillment Operations Associate is responsible for the end-to-end management of both customer orders and retail shipments. Ensuring they are processed, shipped, and delivered with efficiency and accuracy. This role involves the management of various reporting systems and platforms, extensive data entry, and close collaboration with multiple departments to optimize the fulfillment lifecycle. The successful candidate will be instrumental in identifying and implementing process improvements to support the growth of the business.

What you'll do :

• Order Fulfillment Management : Oversee the daily processing of orders from both e-commerce and retail shipments, ensuring timely and accurate fulfillment. Monitor order progression from system entry to final customer / store receipt.
• Data Management and Analysis : Perform daily data entry tasks with a high degree of accuracy. Analyze fulfillment data to identify trends, patterns, and areas for improvement. Develop and maintain reports to track key performance indicators.
• Shipment Coordination : Manage the import and review of retail shipments within our systems. Monitor the entire shipment lifecycle of physical products to and from our retail stores, from allocation to store delivery, ensuring all timelines are met.
• Inventory Maintenance : Owning the entire inventory process cycle from warehouse to store and back, identifying trends to forecast efficiency opportunities while ensuring compliance from a growing fleet of retail locations.
• Process Improvement : Proactively identify opportunities to enhance operational efficiency and streamline fulfillment workflows. Innovate and recommend new processes to support business growth and improve the customer experience.
• Problem Resolution : Act as a key point of contact for resolving issues related to orders, inventory allocation, and deliveries. Investigate discrepancies and implement effective solutions to prevent recurrence.
• Cross-Functional Collaboration : Work closely with customer service, warehouse, and transportation teams to ensure on-time delivery of all orders and merchandise. Foster strong communication channels to facilitate a smooth and efficient fulfillment process.
• Other Duties as Assigned : This role is part of a dynamic team within a growing company. As our operations evolve, there will be opportunities for continued growth and expansion of responsibilities to support and parallel our operational needs.

What you'll have :

We aim to pay competitively for our size and industry. The base salary range for this position is $75,000 - $85,000 USD, but we will consider location, skill level and experience to determine the final offer.

Why us you ask!

A bit about us :

Founded in 2013 by Mike and Alex Faherty and Kerry Docherty, Faherty is a family-run lifestyle and apparel brand fueled by purpose and optimism. Our goal : to build a new American legacy by creating high-quality, sustainably minded, feel-good favorites that will bring you joy to wear.

We feel a deep responsibility to do things differently : to promise comfort without compromising quality. To hold ourselves to a higher standard with a lower environmental impact. To leave the world a better place than we found it.

We recognize the impact the fashion industry has on the world, and we're dedicated to learning how to be better stewards of the planet. We believe the power of conversation and connection can make real change, and we're committed to supporting people and organizations doing work that we believe in.

Our passionate leadership team comes from different backgrounds but share a singular goal : to deliver on our promise of comfort and craftsmanship. To work side-by-side in a collaborative, energetic, and creative environment every day, like the family we are.

We welcome everyone and we mean everyone. We believe a diversity of viewpoints, experiences, and backgrounds only serve to make our team stronger, which is why we strongly encourage those from historically and systemically marginalized communities to apply : BIPOC, women, and people in the LGBTQIA+ community, to name a few. We strive to lead consciously, bravely, and inclusively and to reflect those values in our work. Employees should embody the five core values of the Faherty team :

Remain compassionate. Stay focused. Seek joy. Let's make the world a better place!