Front Desk Operations

Overview

Front Desk Operations - Customer Service Representative : NYC, Long Island, NY, Hoboken, NJ, Greenwich, CT

Alts | Alteration Specialists is looking for a Front Desk Operations Representative

Alts is looking for a dynamic professional Front Desk Operations member, distinguished by their charisma, commitment, and professional integrity. This role will include responding to phone calls and emails, office management and administration, as well as internal / external communication, and creative problem solving. This is a customer facing position, full-time role in New York City, Brooklyn, NY, Long Island, NY, Hoboken, NJ & Greenwich, CT, with competitive pay, full benefits, and opportunities for future growth.

Responsibilities

• Front Desk - Office Management
• Maintain a professional, warm, welcoming office environment
• Greet all clients, manage check-ins, pickups and payment
• Answer all inbound calls to the Alteration Specialists Studio
• Manage all client bookings and appointments
• Process new transactions and ensure internal reporting is correct
• Responsible for ordering, tracking and managing office inventory, supplies and purchases
• Ensure all outsourced garments are appropriately tagged, distributed and delivered
• Manage the flow of fitting room processes and appointments
• Customer Service
• Quick, warm, and on-brand customer communication across emails, calls and in-person
• Thoughtful and authentic recommendations to customers through a deep understanding of their need
• Thoughtful interaction with each customer
• Collect, organize, and track consumer feedback, day to day issues and other relevant information and communicate this to the team
• Contribute ideas to company policies to create an even better customer experience
• Operations
• Ensure that all QC checkpoints that live with front operations are consistently met for each garment entering or leaving your studio
• Ensure all tickets are properly created, and processed throughout the garment's life cycle with Alteration Specialists
• Properly record and document all RFA's, refunds and other failures of process, and brainstorm written solutions to achieve a higher operational efficiency

Attributes

Experience

This is an entry-level / early career role.

Why the Role is Compelling

As a Front Desk Operations member at Alts, you will play a critical role in the overall success of the store and contribute to a positive and dynamic shopping experience for customers. You will have the opportunity to work with a dynamic team, hone your organizational and customer service skills, and grow your career in the retail industry. This is a fantastic chance to join a supportive, goal-driven company with plenty of opportunities for advancement as the brand continues to expand. We are a performance-driven company, and strong performance can lead to promotion opportunities as early as three months to our full time Studio Experience Coordinator position which would come with a raise.

You would feel the support of a tight-knit tailoring and operations team, and the excitement of being part of a growing, multi-studio operation disrupting the fashion industry with many opportunities to grow as quickly in your career as the brand is growing.

Compensation

Alts is committed to hiring and rewarding top talent. We value hard work, dedication, and the development of our employees. As part of our team, you will receive competitive compensation, benefits, and ongoing opportunities for personal and professional growth.

FDO earns $18 an hour when you are accompanied by a Studio Experience Coordinator or other FDO. If you are working a shop on your own then you will be paid $20 an hour for that specific shift. $18 an hour is the base compensation for any and all FDO roles.

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