Front Desk and Guest Relations

Front Desk And Guest Relations

The William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience. The William Vale offers a comfortable contemporary atmosphere combined with intuitive design and modern comfort we pride ourselves on offering warm hospitality to all.

We understand that for our colleagues to give their best work, we must meet (and exceed!) their expectations as an employer. We promote a culture of respect, diversity, career growth and fun. Success awaits motivated individuals who join our team.

An enthusiastic people-person to serve as the first and last impression for guests during their stay. A team-minded and solution-orientated professional with expert communication skills who will serve as an expert on our property and the neighborhood.

An enthusiastic people-person to serve as the first and last impression for guests during their stay. A team-minded and solution-orientated professional with expert communication skills who will serve as an expert on our property and the neighborhood.

Responsibilities include :

• Organize, confirm, process, and conduct all guest check-ins and check-outs. Handle room reservations, requests, changes, and cancellations efficiently and accurately.
• Greet guests both over the phone and in person with a warm, friendly, and sincere welcome, ensuring each guest feels valued and appreciated.
• Promptly answer guest inquiries over the phone using a positive and clear tone. Effectively handle a high volume of calls and requests, directing inquiries to the appropriate departments as needed.
• Review all guest arrivals and departures. Retrieve, input, verify, and update important guest information in the Property Management System (PMS).
• Listen to and resolve guest problems or concerns with professionalism and empathy. Stay calm, confident, and solution-oriented during difficult conversations, emergencies, or busy hotel periods.
• Record and track all guest requests and complaints in the guest profile, ensuring follow-up on any outstanding issues from previous shifts.
• Establish and maintain close working relationships with other hotel departments (such as Concierge, Housekeeping, and F&B) to ensure smooth and cohesive operations.
• Assist the Concierge team with setting up in-room amenities, ensuring a luxurious and personalized guest experience.
• Assist guests with making reservations at hotel dining outlets and provide information about the hotel's dining options as well as take in-room dining orders.
• Provide guests with detailed information about hotel services, facilities, events, and local attractions, ensuring a seamless guest experience.
• Use hotel systems to send information to guests according to service standards, maintaining clear and timely communication at all times.
• Adhere to company policies, ensuring that your uniform and personal appearance is clean, neat, and professional at all times.
• Assist with additional guest services, such as transportation arrangements, package deliveries, and special requests.
• Perform other reasonable duties as assigned.

Skills include :

Qualifications include :

Internal Position Title : Vale Ambassador Guest Services

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.

Rate of Pay $26.50