Banquet Manager

Banquet Manager

The Banquet Manager sets the tone for Sonesta's Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team. The Banquet Manager is responsible with assisting in directing and motivating the banquet staff. The Banquet Manager is responsible for ensuring high quality service for all banquet and catering functions by following established safety and brand standards. The role's primary responsibility is to drive results through their entire department. In this role, the Banquet Manager is expected to promote and implement property-wide strategies that will increase guest satisfaction, reduce employee turnover, maintain revenue and payroll budgets, meet and exceed productivity goals. Sonesta managers are charged with providing strategic vision, ensuring tactical execution, and actively managing their department to achieve the company's revenue and profitability goals and objectives. The ideal candidate has a passion for building and motivating teams that achieve results. Sonesta managers are guest-focused (both internal and external) and achievement-oriented leaders.

Principal duties and responsibilities include :

Operational / Functional :

• Provide direction and manage all aspects of the banquet service department in all capacities thereby ensuring top efficiency and high guest satisfaction.
• Responsible for arranging all food and beverage details for all functions, including linens, table set ups and decorations.
• Coordinate and supervise the preparation, presentation, buffet set ups, layouts and service of food and beverage products of functions assigned to ensure highest quality at all times.
• Visually inspect rooms set-ups and equipment to ensure adherence to quality standards.
• Interview, hire, train, and promote Banquet staff. Provide consistent feedback and recommend disciplinary action when appropriate. Develop and maintain lasting relationships with in-house groups to ensure excellent service and retention of business.
• Process payroll after each function or event and accurately calculate number of hours worked and gratuity distribution.
• Coordinate proper execution of food preparation and set up by informing kitchen staff when to start plating dishes etc.
• Discuss with the Catering and Convention Services Manager all details of events and functions and plans for flawless execution.
• Review guest satisfaction survey results with employees.
• Ensure all Sonesta safety and sanitation standards are adhered to.
• Respond to guest complaints and ensure proper follow-up is completed.
• Maintain high standards of personal appearance and grooming.
• Perform any other job-related duties as assigned.

Strategy and Planning :

Financial Management :

Managing Your Team :

Leading with Passion :

Qualifications and Skills :

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his / her competency.

Pay Range :

Pay range is $55,000 - $65,000 and are eligible for bonus. The base pay offered may vary based on various factors, including but not limited to job-related knowledge, skills, and specific / overall experience.

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including :

We are an organization made up of people, thoughts and ideas all working towards fulfilling our simple mission : To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality. We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.