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Product Analyst

Product Analyst

OpenkyberGA, United States
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Position Overview : We are looking for a Provia ViaWare WMS Version 5.5 (Now an Infor company Product) Support Analyst to provide functional and technical support for our warehouse management operations. The ideal candidate will act as a bridge between business users and technical teams, ensuring smooth system operations by analyzing issues, documenting findings, and coordinating with database administrators and developers for resolution.

Key Responsibilities :

  • Serve as the first point of contact for Provia ViaWare WMS-related issues within warehouse and logistics operations.
  • Debug and analyze system issues by reviewing log files and running queries to identify potential root causes.
  • Document issues clearly with detailed findings and submit to the DBA or development team for further action.
  • Collaborate with operations, IT, and vendor teams to ensure timely resolution of system incidents.
  • Assist in validating fixes and enhancements, ensuring they align with business and operational needs.
  • Maintain a knowledge base of known issues, resolutions, and best practices for operational staff.
  • Support system updates, patches, and upgrades by conducting functional testing and reporting results.
  • Provide guidance and basic training to warehouse and transportation staff to improve system adoption and reduce recurring issues.

Required Qualifications & Skills :

  • Explicit experience with ViaWare version 5.x or 5.5 legacy ViaWare / Provia WMS version 5.5
  • Experience reading older log file formats, older database schema from that version.
  • Familiarity with Oracle DB versions that were common at the time ViaWare 5.5 was in use. Ability to run and review Oracle SQL queries for issue analysis.
  • Ability to work without always having up-to-date documentation (because with older systems documentation tends to be spotty).
  • Comfort with debugging, reverse engineering, or maintaining / dealing with legacy interfaces or customizations.
  • Strong documentation and communication skills to translate technical findings into clear, actionable insights for business teams.
  • Self-starter who can hit the ground running with proactive problem-solving mindset and with the ability to work across operations and IT teams.
  • Strong understanding of logistics and transportation industry processes.

    • Nice-to-Have Skills :

  • Familiarity with C++ and 4GL coding for understanding system customizations.
  • No Coding Skills are required, but ability to read C++ and 4GL code is nice to have
  • Knowledge of warehouse automation systems, ERP or TMS integrations.
  • Experience in incident tracking and ticketing systems.
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    Product Analyst • GA, United States

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