Engineering Manager, New User Experience Job at DoorDash in San Francisco

About the Team Our team is dedicated to redefining the new customer experience on DoorDash. We aim to transform it into a seamless, red-carpet journey, utilizing advanced acquisition channels and strategies for effortless discovery and engagement. We provide personalized and targeted introductions, highlighting key promotions and the unique benefits of being a DoorDash customer. Our intuitive and well-organized design ensures easy navigation, making product discovery and checkout natural and frictionless. Join us in our mission to activate new users and convert first-time visitors into loyal customers through innovation, creativity, and a commitment to excellence.

About the Role As an Engineering Manager, you will be instrumental in transforming the DoorDash new customer experience into a seamless, red carpet journey. You will lead a talented team of engineers, driving the development and optimization of acquisition channels like AppClips.

Collaborating closely with Product Managers and Data Scientists, you will ensure a product-first approach to problem-solving. Leveraging data-driven insights, you will create an intuitive design that serves as a dedicated assistant to our customers. Your focus will be on making product discovery and checkout smooth and effortless, while implementing personalized and targeted strategies that highlight the benefits of being a DoorDash customer.

Through your leadership and technical expertise, you will ensure that first-time visitors become loyal customers, contributing to our mission of delivering an exceptional and frictionless user experience. Join us in this exciting journey of innovation and excellence.

You’re excited about this opportunity because you will… Manage a full-stack team encompassing iOS, Android, web, and backend engineers, ensuring seamless collaboration and delivery

Partner closely with Product Managers and Data Scientists to define the roadmap and vision for the team, driving significant impact and alignment with business goals

Inspire and motivate the team with your technical vision, fostering an environment of innovation and excellence

Build and nurture an outstanding team by coaching and empowering engineers, applying your technical expertise to uphold the highest engineering standards

Scale the team effectively by recruiting, retaining, and developing top talent across various disciplines, ensuring a robust and dynamic engineering force

Ensure a product-first approach to problem-solving, leveraging data-driven insights to create an intuitive and frictionless customer experience

We’re excited about you because… B.S., M.S., or Ph.D. in Computer Science or equivalent

7+ years of industry experience

Minimum of 2 years of management experience

Strong hands-on experience with working with non-technical stakeholders, cross-team collaboration, and building scalable products in a fast-paced environment

Ability to handle ambiguity and work with product and business partners to collect non-technical requirements to design and build scalable experience solutions.

Ability to guide and grow an excellent engineering team in a rapidly changing business environment

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and / or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here : Covey

Compensation The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details :

For salaried roles : flexible paid time off / vacation, plus 80 hours of paid sick time per year.

For hourly roles : vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours / month if working 40 hours / week; about 3.4 hours / month if working 20 hours / week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours / month if working 40 hours / week; about 2.9 hours / month if working 20 hours / week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$193,800 — $285,000 USD

About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We are committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital / domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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