Mobility Admin

In this role, you’ll be supporting many of our popular products, such as iPhones, iPads, jetpacks, laptops, tablets, desktops, & MacBooks. As our customers’ first point of contact, you’ll be the friendly voice providing world-class customer service, troubleshooting, and technical support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs.

• Key Qualifications :
• Minimum 1-year professional technical troubleshooting expertise or proven technical ability
• Experience supporting customers via phone, e-mail, chat, and / or in person
• Handle incoming and make outgoing customer service calls
• Maintain customer service voice mail and return customer calls
• Passion for customer service and ownership of the customer experience including comprehensive issue resolution
• Able to effectively tailor communication and style to differing audiences
• Able to self-manage and work independently in a fast-paced, constantly changing environment
• Thrives on a team where expertise is shared, and feedback is welcomed
• Effective time management including ability to multi-task, organize and prioritize
• Able to research and grasp technical information across multiple tools while talking with customers
• iOS, Smartphone, Tablet, PC or Mac experience
• Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
• Proficient in MS Office Suite (Word, Excel, etc.)
• Familiar with inventory asset management tracking system such as ServiceNow
• Familiar with wireless communication and billing is a plus
• How You’ll Succeed :

You’re a problem solver and easily connect with customers! You exceed their expectations with your guidance, knowledge, and real passion for technology. You’re fascinated by the way things operate and can figure out how technology works when things go wrong. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You can multitask across systems and applications, analyze, isolate, and resolve a variety of complex technical issues, and comfortably navigate a technical environment. You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. You’re not only here to help fix technical issues, but also provide an incredible customer experience. If this sounds like you, you could be the next contractor supporting the State of Tennessee’s mobility team.

Job Type : Contract

Pay : $16.00 - $18.00 per hour

Benefits :

• Dental insurance
• Health insurance
• Vision insurance

Schedule :

• 8 hour shift
• Monday to Friday

Ability to commute / relocate :

• Goodlettsville, TN : Reliably commute or planning to relocate before starting work (Required)

Work Location : In person