Video Member Service Representative - Video Operations Job at Pelican State Cred

Video Member Service Representative - Video Operations

2675 O'Neal Ln, Baton Rouge, LA 70816, USA

Job Description

Posted Monday, April 14, 2025 at 5 : 00 AM

The role of the Video Member Service Representative is to perform a wide range of duties to serve members via a remote video platform. This could be through a kiosk in a branch, a mobile application, or through a home computer. Acting as a one-stop information source, the Video Member Service Representative’s primary focus is to take all loan applications and process and close them independently and accurately. They may open new accounts and cross-sell all products and services. The Video Member Service Representative is responsible for keeping accurate records of all interactions as outlined in policies / procedures.

A Day in the Life of a Video Member Service Representative INCLUDES :

• Assist members by evaluating their needs and recommending loan options.
• Take and enter loan applications while working via video channels with a member.
• Close and disburse all consumer loan types.
• Promote and cross-sell Pelican State CU products and services to members to fit their financial needs.
• Consistently meet any required sales goals as established by management.
• Actively work individual queues to ensure follow-up with members is completed in a timely manner.

Video Member Service Representative skills and qualifications include :

Other things you may want to know about this position :

Monday – Friday

8 : 30 am – 5 : 30 pm

Travel is rarely necessary for this position.

All work will be performed at our beautiful Corporate Campus located at 2675 O’Neal Lane in Baton Rouge, LA.

Why should you join the Pelican team?

Since 1956, Pelican State Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 68,000 members nationwide. Because of our continued growth, Pelican State Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.

Our culture is grounded in faith, and we strive to live the golden rule of ‘love thy neighbor’. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.

Our full-time employees enjoy amazing benefits including :

Pelican State Credit Union is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco and vape-free facilities.

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