Senior Program Supervisor

Job Description

Job Description

Title : Senior Program Supervisor - ICMS

Division : Project 180

Pay Scale : $92,395.63-112,635.20 annually

Location : Hope on Alvarado

The Organization

SSG-Project 180 turns lives around through innovative, wraparound services that keep people out of institutions and in their communities. Project 180 is a leader in the forensic treatment space, offering high-quality, specialized treatment programs that serve thousands of justice-involved individuals. Our programs span criminal justice intercepts and include pre-arrest interventions, court-based diversions, jail in-reach, and intensive post-release services. Project 180 operates in partnership with County agencies including the Department of Mental Health (DMH), the Department of Health Services (DHS), and the Justice, Care and Opportunities Department (JCOD).

The Program

The Intensive Case Management Services program is funded by the Department of Health Service (DHS) Office of Diversion and Reentry (ODR), the ODR / ICMS program provides intensive wraparound services to the high-need / high-barrier behavioral health population in the LA County jail system. The program provides both interim and permanent supportive housing for some of the most underserved or highest utilizers in the county system.

The Position

The Intensive Case Management Services (ICMS) Senior Program Supervisor will manage service delivery for one project based housing site, supervising a team of 4-7 site-based clinical staff and the Supervisor I. The position reports to the ICMS Project Based Housing Program Manager and is responsible for leading their team to deliver high-quality service and program outcomes, coordinating day-to-day program operations with DHS and building stakeholders, and integrating local operations with all program policies and expectations.

Essential Functions :

Manage program staff to deliver high-quality service and program outcomes :

• Hire, onboard, and train new staff, with support from ICMS Clinical Supervisor and ICMS PBH Program Manager as appropriate.
• Supervise direct reports to meet performance expectations. Provide regular coaching and feedback, collaborate on professional development goals, conduct annual performance reviews, implement disciplinary actions as needed, and perform administrative managerial duties.
• Coach Supervisor(s) on your team to build strong management skills and achieve expected performance outcomes with their staff.
• Monitor data on staff performance and site outcomes. Proactively identify and address issues to meet local program goals.
• Help staff troubleshoot challenging client-service situations through weekly supervision, ad-hoc coaching, and direct intervention as needed.
• Cultivate strong team culture and staff retention.
• Apply racial equity lens to all elements of hiring and supervision.

Coordinate day-to-day operations with DHS, building ownership, and property management :

Integrate team operations with program policies and expectations :

Provide clinical leadership and supervision

Fulfill baseline Project 180 staff expectations

Skills and Abilities

Minimum Qualifications

Staff will obtain within 6 months.

Supervisory Responsibilities

Senior Supervisor will directly manage a team of approximately 4-7 clinical staff, case management staff, and Supervisors. Senior Supervisor will not be responsible for clinical supervision.

Environmental Conditions (Working Conditions)

Supervisor will be based in a project based housing site and will need to perform job duties throughout the building as well as in the Project 180 office and in field settings.

Physical Requirements

The employee is expected to move about the project based housing site throughout the day, which may involve walking, standing, and climbing stairs, or using a mobility device, or similar. The employee is expected to drive, carry a maximum of 20 lbs, listen, and speak in order to complete job requirements.

Mental Requirements

The employee must be able to do any / all of the following : perform complex and varied tasks such as synthesizing information and making decisions without immediate supervision; handle routine distractions, interruptions, noise, and uncontrollable changes in priorities / work schedules; interact professionally and diplomatically in high-stress situations; create and follow plans; meet deadlines.

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