Customer Service Representative

Job Status : Non-Exempt (Hourly); Full-Time

Wage : $22 - $25 / hour

Position Summary

The Customer Service Representative role is a critical position responsible for ensuring superior customer satisfaction while facilitating direct and inside sales for Vexilar. This position acts as a primary point of contact for customer inquiries, processes orders, and manages sales through multiple channels, including phone, email, and the company website. A strong technical aptitude and familiarity with key business systems are essential to effectively manage e-commerce integrations and maintain accurate data. The ideal candidate is flexible, customer service-driven, and committed to providing expert support for our fish-finding technology.

Essential Duties and Responsibilities

Order Management (50%)

• Manage the sales cycle for direct-to-consumer business including quoting, order entry, and processing of phone and website orders.
• Process and manage e-commerce (website) sales through the online sales platform.
• Accurately enter, track, and manage all sales orders, invoices, and customer data into ERP system

Customer Service & Support (30%)

Technical & System Integration (20%)

Required Qualifications & Experience

Preferred Experience :

Benefits :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.