SOC Analyst I

Job Description

Job Description

At RedHelm, we deliver tailored technology solutions designed to support our clients as they grow and to respond immediately when threats arise. Our mission is rooted in partnership, precision, and protection — values that are reflected in our name. RedHelm symbolizes elite protection, decisive leadership, and forward-driven strength, aligning closely with our commitment to excellence in everything we do.

We have a clear vision as an employer : to be the preferred technology employer for skill mastery, team formation, and career longevity. That vision is supported by a strong foundation of core ideals shared by every member of our team. We answer the call in moments of urgency or uncertainty, responding with focus, composure, and dependability. We own it by stepping up, following through, and taking pride in delivering what matters most to our clients and partners. We act with integrity, doing what's right—not just what's easy—while contributing to the communities we serve. We continuously raise the bar, bringing discipline, precision, and a drive for improvement to every challenge we face. And above all, we win together, celebrating our shared successes as one united team.

At RedHelm, we don't just build technology—we build trust, deliver impact, and lead with purpose.

SOC Analyst I

The SOC Analyst will be responsible for analyzing, identifying, and eliminating customer security alerts, events, or incidents. The desired candidate must document any situation completely, and thoroughly. The desired candidate will have very strong verbal skills so they can convey the information properly to clients.

Principle Accountabilities :

• Respond to Alerts, events, and incidents per our specified procedures and processes.
• Log and record all alerts with ticketing system.
• Identify weaknesses in customer infrastructures and suggest improvements.
• Technical and analytical skills to handle security events, incidents, and threats.
• Resolve or escalate events and incidents.
• Provide timely and reliable service to customers.
• Stay up to date on latest vulnerabilities exploits and any other relevant threat information.
• Operation, implementation, and maintenance of security solutions.
• Document solutions, processes, or procedures in written, verbal, phone, or in person.
• Ability to work in a very fast-paced environment.
• Assist in creation and maintenance of documentation for SOC procedure and processes.
• Ensuring they are complying with and adhering to all Information Security Policies as well as privacy policies. They must also ensure they are protecting and keeping secure all client information considered or believed to be private or sensitive.
• Ensuring all security and operational controls are followed and enforced to ensure client data remains secure, available, and private, where applicable.

Experience / Skills :

Additional Information

Classification Information