Director of Operations - Residential Property Management

Job Description

Job Description

ABOUT US

Capstone Realty Professionals is a leading residential real estate and property management company based in Phoenix, AZ. We specialize in helping clients buy, sell, and manage single-family homes while delivering exceptional service and long-term value. We pride ourselves on integrity, communication, and a commitment to creating positive outcomes for both property owners and residents. As we continue to grow, we’re seeking a seasoned Director of Operations who brings proven property management experience, strong leadership skills, and the ability to drive operational excellence across our business.

ABOUT THE ROLE

The Director of Operations will serve as a key member of our leadership team, responsible for overseeing daily operations, optimizing systems and processes, and ensuring the business runs efficiently and profitably. You’ll work closely with ownership and department leaders to align the team with the company’s vision and strategic goals.We’re looking for someone who thrives in a fast-paced environment, has exceptional attention to detail, and can inspire and lead others with confidence and accountability.

KEY RESPONSIBILITIES

• Oversee day-to-day property management operations, ensuring high-quality service to owners and residents.
• Lead and mentor a team of professionals across leasing, maintenance, accounting, and client relations.
• Identify operational inefficiencies and implement process improvements to increase productivity and profitability.
• Monitor KPIs and financial performance, ensuring the company meets revenue and service goals.
• Collaborate with ownership to execute strategic initiatives that support long-term growth and alignment with company vision.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Ensure compliance with Arizona property management laws and regulations.
• Manage vendor relationships and evaluate opportunities for cost savings and improved service delivery.

QUALIFICATIONS

WHY JOIN CAPSTONE

If you’re a strategic thinker with a passion for property management and a drive to lead a growing company toward its next chapter, we’d love to hear from you.