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Facilities Manager

Facilities Manager

ABM IndustriesWichita, KS, US
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Overview

Pay : $95K / YR

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information :

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Project Management & Client Relations :

  • Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met.
  • Provide customer with information regarding additional services available at ABM.
  • Respond to customer inquiries; discuss and resolve with customer pending complaints / feedback.
  • Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention.
  • Inform Project Manager of status of work; identify potential issues and recommend appropriate action.
  • Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager.
  • Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work).
  • Excellent customer service skills to ensure customer retention, enhance service delivery and sell services.
  • Report accidents and property damage in an accurate and timely manner.

Employee Relations and Supervision :

  • Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs.
  • Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff.
  • Understand applicable union contracts and develop effective working relationship with local labor unions.
  • Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.

    • Minimum Requirements :

  • Bilingual (Spanish / English) a plus
  • 1-2 years of Supervisor experience
  • 1-2 years of customer service experience
  • Working knowledge of janitorial equipment
  • Working knowledge of OSHA required processes
  • Intermediate level of Microsoft programs
  • Valid State Driver's License for business travel
  • A passion for serving others and helping others to succeed.
  • Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s).
  • Excellent follow-up and an eye for detail.
  • Anticipates problems and proactively implements preventative action plans.
  • Flexibility to respond to urgent client requests on evenings and weekends when necessary.
  • Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job-related applications.
  • Excellent verbal and written business communication skills.
  • Excellent relational skills and experience dealing with union environment.
  • Understanding of the service industry practices, process and trends.
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    Manager • Wichita, KS, US

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