Assistant Services Manager

OVERVIEW

Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry's most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belonging — even as they're plotting a bold, strategic course of exciting innovations destined to revolutionize the industry.

Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability.

We are the future of beauty services. Be part of the transformation.

GENERAL SUMMARY & SCOPE

The Assistant Services Manager (ASM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers sales growth in hair and skin services. The ASM supports the Experience Manager (EM) in leading a team of stylists and estheticians, and is accountable for all aspects of the services business, including services and merchandise sales, events around hair and skin, guest satisfaction, and operational excellence while also working behind the chair providing services to guests in the salon. This leader drives their business through a focus on performance (service sales and productivity), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, exceptional guest service, the ability to lead and influence and the aptitude to learn and teach service technique and product knowledge.

PRINCIPAL DUTIES & RESPONSIBILITIES

• Perform salon hair services, make up applications, skincare analysis, and product demonstrations with guests.
• Achieve individual productivity goals each week.
• Promote a culture of accountability to meet or exceed the store's goals related to service and merchandise sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
• Drive company profitability through operational excellence, top-line sales growth and expense control.
• Support the planning and execution of services events that deliver an unrivaled guest experience, drive brand partner collaboration, and deliver on sales and payroll goals set by Ulta Beauty.
• Review, analyze, and react to Ulta Beauty's financial and operational reporting regularly, including services visits and audit results, regularly and in a timely manner.
• Address underperforming metrics related to the store's service sales and develop strategies using company programs, tools, and resources to improve and grow these areas of the business.
• Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
• Maintain prompt, regular attendance as the ASM and hold all services associates accountable to the Ulta Beauty attendance policy.

People

Process

JOB QUALIFICATIONS

Education

Experience

Skills

SPECIAL POSITION REQUIREMENTS

WORKING CONDITIONS

If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.

The pay range for this position is $19.00 - $26.20 / Hour with the opportunity for eligible associates to earn services pay pursuant to the Company's Services Compensation Plan and additional compensation pursuant to the Company's bonus plan.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws.

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