Front Services Assistant Manager (Caesars Palace LV)

Hotel Front Services Manager

Position is responsible for managing the daily operations of the Hotel Front Services staff to include Valet, Bell, Door, Baggage Handlers and Shuttle Drivers.

Essential Job Functions :

• Manages the employees of the departments noted above.
• Develops and implements short-term (1-2 year) objectives and work unit goals
• Interviews, schedules, trains, develops, empowers, coaches and counsels, recommends performance reviews, resolves problems, provides open communications and recommends discipline and termination as appropriate.
• Recommends and implements services and procedural changes.
• Monitors and controls expenses within approved budget constraints.
• Develops Standard Operating Procedures, which govern the daily operations of the guest service area.
• Manages the compliance of Standard Operating Procedures, safety regulations and ensure the optimal level of quality service and hospitality are provided to the hotel guests.
• Responsible for the overall budget for the above departments.
• Implements emergency training procedures to ensure appropriate protection of the staff and company assets.
• Conducts Performance Reviews
• Makes or recommends wage increases and promotions
• Provides for safety and security
• Handles employees' complaints or grievances
• Recommends disciplinary action or disciplines employees
• Plans work for above-noted departments
• Supervises and monitors work
• Monitors legal compliance with federal, state, and gaming laws
• Has direct responsibility for management of those departments noted above

Qualifications :

Physical, Mental and Environmental Demands :

Directly Supervises (Please List Position Titles) : Valet staff, bell staff, shuttle drivers, and bell staff.

Disclaimer : This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).