VIP Services Manager - Bellagio

VIP Services Manager

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The VIP Services Manager creates memorable experiences for our most valued guests by leading a team of Supervisors and Coordinators who deliver personalized, world-class service. This role is all about anticipating needs, exceeding expectations, and setting the tone for the kind of unforgettable moments that define true VIP hospitality.

The day-to-day includes :

• Oversees daily operations of the Supervisors and Coordinators to include assisting with implementation and maintenance of operational procedures for quality and quantity standards to ensure excellent service to every guest. Identifies and resolves inefficiencies / concerns that effect the Casino VIP Services operation. Execute all payroll and time keeping forms for agents in the Casino Marketing Department.
• Oversees performances of staff : interviews, hires, trains, develops, counsels and evaluates as necessary.
• Constantly monitor staff performance in all phases of service and job functions, rectify any deficiencies with respective personnel. Provide feedback to staff on their performance. Address disciplinary concerns, counsel and mentor employees.
• Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
• Researches data and trends, recommends courses of actions to reduce cost and maximize casino revenue. Keeps abreast of current advances and practices in the Hotel / Casino Industry.

The ideal candidate :

The perks & benefits include :

Are you ready to join the show? Apply today!