Customer Support Engineer

Job Description

Job Description

The Customer Support Engineer is responsible for maintaining, monitoring, and supporting LVIS Corp’s IT infrastructure and systems. This role ensures system performance, security, and operational continuity, while providing responsive technical support to staff and managing IT assets throughout their lifecycle. Only candidates with relevant professional experience will be considered; entry-level applicants are not eligible.

Requirements

• End-User Support
• Provide responsive IT support to staff, resolving technical issues promptly to ensure operational efficiency.
• IT Infrastructure Monitoring & Maintenance
• Monitor server uptime, network availability, and system performance.
• Maintain security protocols and ensure compliance with industry best practices.
• Install, configure, and deploy computer systems, servers, workstations, applications, and peripheral equipment.
• IT Asset Management
• Manage the full lifecycle of IT assets including procurement, configuration, distribution, and decommissioning.
• Coordinate with vendors and service providers for hardware procurement, software licensing, and IT service delivery.
• Diagnostics & Troubleshooting
• Conduct routine diagnostics to identify and resolve system errors, performance issues, and inefficiencies.
• Software Updates & Security
• Apply software updates, patches, and security fixes to maintain system integrity and mitigate vulnerabilities.

Qualifications & Skills