Business Relationship Manager

Position Summary :

The Provider Relations Specialist plays a vital role in supporting the relationship between healthcare providers and the organization by serving as a primary point of contact for inquiries, issues, and collaboration opportunities. This position requires a highly professional individual with strong interpersonal skills, a deep understanding of healthcare operations, and extensive experience working with healthcare software systems. The ideal candidate will possess the expertise necessary to ensure provider satisfaction, system optimization, and seamless communication across departments.

Key Responsibilities :

• Serve as the primary organizational interface for healthcare providers, resolving escalated issues, clarifying technical workflows, and enforcing service delivery standards.
• Sustain provider network integrity through prompt resolution of service inquiries and enforcement of performance expectations.
• Lead onboarding and platform integration for new providers, ensuring alignment with operational workflows, data protocols, and compliance requirements.
• Monitor provider-level performance metrics and execute corrective strategies to drive continuous quality improvement and operational efficiency.
• Engineer process improvements impacting provider experience by aligning internal technical resources with performance objectives.
• Manage and maintain provider records within enterprise healthcare systems, ensuring data accuracy, consistency, and audit readiness.
• Execute proactive outreach strategies, compliance updates, and educational briefings to support provider engagement.
• Interpret performance data to identify systemic issues, generate actionable insights, and deliver executive-level reporting on provider satisfaction and service quality.
• Enforce compliance with HIPAA, state regulations, and organizational policy across all provider-facing processes and systems.

Qualifications :

• Minimum of 5 years of experience working with healthcare software (e.g., EHR / EMR systems, claims processing, provider portals).
• Strong background in customer service, preferably in a healthcare setting.
• Associate or bachelor's degree in healthcare administration, business, or a related field preferred.

Knowledge, Skills, and Abilities (KSA) :

• Strong working knowledge of healthcare operations, provider workflows, and regulatory requirements.
• Technical expertise in healthcare software systems, with the ability to train users, troubleshoot system issues, and support integration efforts.
• Proficient in data entry, reporting, and analysis using EHR platforms, CRM systems, and Microsoft Office tools (especially Excel and Outlook).
• Excellent written and verbal communication skills, with the ability to convey complex information clearly to clinical and non-clinical audiences.
• Proven problem-solving skills with the ability to assess situations, identify root causes, and implement effective solutions in a timely manner.
• Strong customer service orientation and interpersonal skills; ability to foster trust and credibility with providers and colleagues.
• High level of organizational and time-management skills with the ability to manage multiple tasks, priorities, and deadlines with minimal supervision.
• Analytical mindset with the ability to identify service gaps, improve workflows, and support data-driven decision-making.
• Ability to work collaboratively across departments while maintaining a proactive and independent approach to daily responsibilities.
• Commitment to maintaining confidentiality, professionalism, and high ethical standards.

Work Environment :

This position may be hybrid or office-based, with some travel required to meet with provider partners, attend meetings, or support training sessions.

Duties

45% - Processing Participation Agreements and Associated Workflows / Agreements :

• Processes provider agreements and reviews data for deficiencies, working with providers to resolve
• Keeps the customer relationship management (CRM) tool up to date
• Ensures accuracy of records in CRM and JIRA
• Sends template emails - Welcome packet, live connection and others - to providers during the initial onboarding process
• Processes opt out requests, patient education requests, accountings of disclosures and terminations requests
• Facilitates the Intake process

30% - Customer Service :

• Provides education and answers questions to providers on a day to day basis on HIE's value-added services
• Provides call screening for the NC HIEA main telephone line and provides appropriate responses to phone and email inquiries.
• Ensures timely, helpful, and responsive communications to the provider community by relaying inquiries to other team members and closing the loop with providers.
• Assists providers with enrollment in services
• Coordinates with Technical Support Help Desk to provide timely resolution to issues / inquiries.

20% - Project Support :

• Coordinates with Technical Support Help Desk :

o Audits

o DSM Directory

• Provides support for Work Groups and Technical Analyst Team as needed
• Manages monthly reporting from the CRM and provides those to leadership
• Other duties as assigned by Business Relations Manager or Executive Director

5% - DIT Administrative Task

• Pay and Benefits

The pay range for this position is $20.00 - $25.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a hybrid position in Raleigh,NC.

• Application Deadline

This position is anticipated to close on Oct 28, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.