Customer Service Representative

Don't Skip A Beat, Apply To JAM Industries!

JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears? Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!

Customer Service Representative

We are looking for a motivated and well-spoken Customer Service Representative to join our Sales team. The Customer Service Representative will be responsible for servicing our current clients, developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process.

To be successful as a Customer Service Representative you must be able to build rapport and achieve customer satisfaction. A top Customer Service Representative should be very competitive and a good listener.

Essential Duties And Responsibilities :

• Building / strengthening relationship with client base.
• Keep track of purchase orders, issuing RMAs for warranty claims, responding to order inquiries, tracking samples, issuing credits, etc.
• Keep our customers updated with price lists and promotions.
• Understanding customers' needs and identifying sales opportunities.
• Answering potential customers' questions and sending additional information.
• Keeping up with product, service information and updates.
• Creating and maintaining a database of current and potential customers.
• Explaining features of products and services.

Minimum Requirements :

Physical Demands : Despite being primarily an office-based role. Reps may spend long hours seated at a desk, handling phone calls, emails, and order processing, which can lead to eye strain and repetitive stress on hands and wrists. At times, they may also be required to lift and handle musical gear or accessories for returns or product demonstrations, requiring moderate physical effort. Staying energized and focused throughout the day is essential, especially during peak seasons or high call volumes.

Work Environment : Typically, a fast-paced, team-oriented office setting. It involves frequent interaction with customers, dealers, and internal departments via phone, email, and live chat. The space is usually equipped with computers, phones, and other standard office equipment, and may include access to musical products for reference or support. While generally comfortable, the environment can become high-pressure during peak seasons or product launches, requiring focus, multitasking, and effective communication to maintain a positive customer experience.

Ready to join our team? Here is why we are one big, happy JAMily

Safety Statement : We are committed to providing a safe and healthy work environment. All candidates should expect adherence to workplace safety protocols, including compliance with local health and safety regulations and internal safety standards. Diversity Statement : We value diversity and inclusion, striving to create a culture where everyone feels included and celebrated. We are committed to flexible working arrangements to meet the diverse needs of our team members and stakeholders. Join us in shaping the future of DCC Technology and drive forward initiatives that make a real difference.