Senior Marketing Communications Manager

Overview

Join 'DA CREW' as the Senior Communications Manager for Godfather's Pizza!

At Godfather's Pizza, we're not just a workplace. We are rooted in our values of Family First, High Work Ethic, Honesty, and Fun! We take pride in creating an environment where people genuinely care about each other and the work they do.

We're currently seeking a passionate and people-focused Senior Marketing Communications Manager to join our team. If you're someone who is strategic, results-driven, and experienced to lead our marketing efforts, we want to hear from you!

What You'll Do

The Senior Marketing Communications Manager is responsible for leading and overseeing the execution of integrated marketing communications across loyalty programs, digital campaigns, social media, public relations, and franchisee support. This role serves as the companys CRM and digital marketing expert, ensuring all campaigns align with business objectives, drive customer engagement, and deliver measurable results. The Senior Manager will collaborate closely with the Director of Marketing, cross-functional teams, agency partners, and franchisees to develop and implement strategies that strengthen the brand and fuel growth.

Act as the companys CRM and loyalty marketing expert, overseeing Paytronix for loyalty programs and online ordering.

Create and optimize campaigns to drive frequency, retention, and sales.

Troubleshoot platform issues and resolve customer complaints, including loyalty point redemption and delivery-related challenges, ensuring timely resolution and customer satisfaction.

Partner with the Director of Marketing to develop digital marketing strategies that support both corporate and franchisee business goals.

Define KPIs, campaign goals, and target audiences in partnership with vendors.

Oversee reporting and performance analysis, ensuring metrics are tracked and insights are shared with leadership.

Collaborate with the Director of Marketing and the Social Media Coordinator to oversee social media strategy and ensure a strong corporate presence across brand and franchise accounts.

Support creative projectsincluding photoshoots, video production, and branded contentby contributing to ideation, coordinating logistics, and ensuring the necessary steps are taken so that projects are scheduled, on track, and successfully executed in alignment with brand standards and campaign objectives.

Prepare presentations for leadership and franchise stakeholders, highlighting campaign ROI, customer insights, and opportunities for improvement.

Write and distribute press releases to support brand awareness, store openings, expansions, and corporate initiatives.

Ensure consistent storytelling and messaging across all customer-facing channels.

Research and leverage local media opportunities to amplify brand positioning.

Benefits

Comprehensive medical, dental, and vision insurance

Voluntary benefits such as short-term disability, long-term disability, accident, and critical illness insurance

401(k) with employer matching

Vacation pay

Employee assistance programs with confidential counseling

Tuition reimbursement

A true family-first work culture

Qualifications

Bachelors degree in Marketing, Communications, or related field (advanced degree preferred).

7+ years of progressive marketing communications experience, ideally in multi-unit or franchise environments.

Proven expertise in CRM / loyalty marketing and third-party delivery partners (experience with Paytronix and / or DoorDash a big plus).

Strong background in developing digital strategies and managing agencies / vendors.

Experience managing direct reports and leading high-performing teams.

Proficiency in Google Analytics, Looker, and reporting tools.

Excellent writing, storytelling, and presentation skills.

Creative eye for content, including photography, video, and branded assets.

Strong organizational and analytical skills with a data-driven approach.

Demonstrated problem-solving skills and experience troubleshooting customer-facing platform issues.

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