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Lab Manager I (Arlington)

Lab Manager I (Arlington)

Solutions, LLCArlington, VA, US
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Lab Manager I

Solutions LLC is supporting our prime contractor and their U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Solutions LLC is seeking a Lab Manager I to support this critical mission by performing investigations to characterize the severity of breaches, developing mitigation plans, and assisting with the restoration of services.

Eligibility :

  • Must be a US Citizen
  • Must have an active Secret clearance, TS / SCI is preferred
  • Must be able to obtain DHS Suitability prior to starting employment
  • 1+ years of directly relevant experience in system administration

Responsibilities Include :

  • Serve as the first level Help Desk for the Technical Engagement Network (TEN) Lab's systems and accounts
  • Assist new user setup of equipment, accounts and tools
  • Respond to user requests via email, walk-ins, phone calls or other communication means in a timely manner
  • Create and maintain accurate Tickets for Help Desk activities
  • Good problem-solving skills
  • Work with Asset Management to support accurate records and maintain a good accounting of assets
  • Support the implementation of new technologies and equipment in the lab environment
  • Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database
  • Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure
  • Provide insight and updates to lab standard operating procedures (SOPs) and Work Instructions
  • Provide support for TEN Accounts, Virtual Private Network (VPN), Virtual Desktop Infrastructure (e.g., Citrix), and MacBook to users

    • Required Skills :

  • Experience with multiple operating systems, to include Linux / Unix & MacOS
  • Proficiency and proven capability in the following areas :
  • Asset management practices and principles
  • Help desk ticket processing and procedures
  • Good customer support
  • Ability to keep detailed notes
  • Must be able to work collaboratively across physical locations

    • Desired Skills :

  • Experience with Virtual Private Networks (VPN)
  • Experience with virtual desktops (Citrix, VMWare)
  • Virtualization automation and optimization
  • Experience with writing technical procedures and standard operating procedures

    • Desired Certifications :

    Sec+

    Required Education :

    BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 3+ years of directly relevant experience

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    Lab Manager • Arlington, VA, US

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