Behavioral Health Scheduler

The Behavioral Health Scheduler is part of the person-centered integrated care team responsible for ensuring clients are scheduled for behavioral health appts. Responsibilities include, but are not limited to, scheduling returning client appointments, operating telephone queue, entering consumers into the EHR system, ensuring all Psychiatry Provider reschedules are completed in a timely manner, collecting insurance information, updating client data and exceptional communication to all other team members as needed all while providing great customer service.

This is a full-time, benefit eligible position. The schedule is Monday - Friday and hours are flexible between 7 : 30am - 5 : 30pm, 40 hours weekly.

ESSENTIAL FUNCTIONS

• Answer high volume of incoming calls from patients wanting to schedule a new appointment or reschedule an existing appointment
• Schedule for multiple behavioral health care providers in several locations
• Provide excellent customer service
• Ability to manage multiple computer applications using dual monitors
• Understanding of Microsoft Teams and Outlook
• Explain Open Access process to any caller needing to start services with Compass Health, including information on what items they need to bring
• Verify and update name, date of birth, phone number, email address and insurance on each call
• Update Active Care Team on each call
• Summarize each call with details of the action taken for the client's request
• Transfer calls as needed to other departments or contacts
• Coordinate an interpreter if needed for the appointment that is scheduled
• Cancel and / or Reschedule all Psychiatry Provider absences, permanent schedule changes, or changes to appointment details as needed
• Follow-up on patients who missed their appointment the previous day to reschedule
• Monitor schedule for accuracy, cancellations, and back fill openings
• Work closely with department and front desk staff as needed
• Attend staff meetings as required
• Conducts self in accordance with Compass Health Network's policies
• Maintains strictest confidentiality; adheres to all HIPAA guidelines / regulations
• Other duties as assigned

High School / GED required

Experience with Behavioral Health Scheduling preferred

Experience with multi-line phone system preferred

Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve.

About Compass Health Network

At Compass Health Network, we are a nonprofit organization committed to making a meaningful impact on communities across Missouri. We offer a wide range of essential services, including behavioral health, substance use treatment, family medicine, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), we are dedicated to providing high-quality care that addresses the diverse needs of those we serve. Our mission is simple but powerful : Inspire Hope. Promote Wellness.

Why join us?

At Compass Health Network, we're proud of the dedicated team we've built. We believe our people are our greatest strength - passionate, skilled, and committed to making a positive impact in the lives of others. Here, you'll find a workplace that values collaboration, growth, and the opportunity to be part of something bigger.

We offer more than just a job; we provide a platform for personal and professional growth. As a member of our team, you'll enjoy :

Competitive Benefits

We're looking for individuals who are eager to bring their talents and dedication to a team that's focused on making a real impact. If you're ready to contribute to meaningful work and grow alongside a passionate group of professionals, we'd love to hear from you! If you're looking for a place where your work truly matters & where you can grow, we look forward to hearing from you!

Compass Health is an Equal Opportunity / Affirmative Action Employer and an E-Verify participant.