Senior Customer Operations Specialist
VirtualVocationsElgin, Illinois, United Statesjob_description.job_card.1_day_ago
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- serp_jobs.job_card.full_time
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A company is looking for a Senior Customer Operations Enablement Specialist to support post-sales functions.
Key Responsibilities
Facilitate and manage onboarding sessions for new hires, tracking outcomes to reduce ramp time
Support product launches by facilitating training and collaborating with various teams
Partner with cross-functional stakeholders to analyze training needs and develop specialized content
Required Qualifications
3+ years of experience in customer-facing SaaS functions such as sales or customer success
Strong understanding of post-sales processes and training best practices
Experience delivering training through various methods, including online and in-person
Proficiency in using Google suite products and Learning Management Systems
Project management experience with tools like Monday.com, Jira, or Asana
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Operation Specialist • Elgin, Illinois, United States
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