Talent.com
Remote Contact Center – CSR (Full-time)

Remote Contact Center – CSR (Full-time)

AliviMiami, FL, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters.remote
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

Pay rate :

  • starting at $16.50 per hour Start date :   October 8, 2025 Training Schedule :    8 : 00AM - 4 : 30PM Est Monday - Friday.

Potential production shift options include :

  • 8 : 00 AM – 4 : 30 PM EST 8 : 00 AM – 5 : 00 PM EST 8 : 30 AM – 5 : 00 PM EST 9 : 00 AM – 5 : 30 PM EST   JOB SUMMARY :   An Alivi Contact Service Representative (CSR) will provide prompt and courteous support to the Members of our health plan partners address inquiries about our services and assist in managing the health plan partners supplemental programs and value-based benefits.
  • The CSR role requires excellent communication skills, empathy, patience, and attention to detail during data entry and while speaking with members.
  • This role is an important part of our commitment to the happier and healthier life of our members.

    • DUTIES & RESPONSIBILITIES :

  • Assist inbound inquiries from health plan members and representatives, regarding the transportation services offered through our health plan partners.
  • Actively listen and respond quickly and professionally to all customer calls.
  • Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey.
  • Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI).
  • Escalates transportation and customer service concerns to contact center leadership team.
  • Complete Alivi’s New Hire Training program, in which participants are expected to obtain an 80% final assessment passing score.
  • Complete and sign all compliance courses.

    • REQUIREMENTS & QUALIFICATIONS :

  • Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience.
  • Must be able to sit for 8 hours or more a day.
  • Must be able to wear a headset for a minimum of 8 hours a day.
  • Excellent written, communication and data entry skills.
  • Moderate experience in Microsoft Teams, Outlook, and Word.
  • CSR’s must exhibit professional appearance and demeanor during training and ongoing coaching’s.
  • CSRs are required to be on camera during all training and meeting sessions Must be able to adapt to high and a fast-paced call volume.
  • CSR’s must comply to attendance and punctuality expectations (PTO Policy).

    • CSR’s must have a download speed of 80 to 100-mbps and upload speed of 12 to 20- mbps Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members) Fully bilingual :

  • English / Spanish only.

    • BYOD (Bring Your Own Device) :

  • Candidates must provide their own equipment to successfully perform the job functions listed .

    • COMPETENCIES :

  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands.
  • Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

    • HOW WE BEHAVE :

  • OUR CORE VALUES : Collaborative - We are friendly, and always ready to lend a hand; We are humble, and willing to admit mistakes; We trust our team and use respectful conflict to make decisions.
  • Entrepreneurial – We are personally committed, and hunger for Alivi’s success; We show passion and do more with what we have; We don’t give up, and always find ways to get the job done.
  • Dynamic – We gladly welcome change; We are smart, and challenge how things are done; We adapt quickly, and readily embrace new roles, and projects.

    • As part of our candidate selection process, we ask you to complete a  cultural fit assessment (link below) https :

  • / / take.webava.com / assessment / ava / Alivi-AVA-Completion KEY PERFORMANCE INDICATORS :   KPI Goal Description Customer Satisfaction Score (CSAT) ≥ 95% Measures customer satisfaction from post call surveys.
  • Calls Per Hour (CPH) ≥ 8.5 Average number of calls handled by the agent per hour logged in Average Handle Time (AHT) Within 5 minutes Total time spent per customer interaction (talk + hold + wrap-up).
  • Occupancy % ≥ 80% Percentage of time agent was servicing calls and / or available to service calls  Call Quality Score ≥ 95% Based on QA reviews for professionalism, accuracy, and adherence to script.
  • Adherence to Schedule ≥ 92% Measures how well agents follow their assigned shifts and breaks.
  • Attendance Rate ≥ 98% Tracks presence and punctuality during scheduled hours.  Unplanned occurrences are tracked using a rolling 6 month point system.    Powered by JazzHR
    • serp_jobs.job_alerts.create_a_job

    Remote Csr • Miami, FL, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Call Center Agent

    Call Center Agent

    CDR CompaniesMiami, FL, US
    serp_jobs.job_card.full_time
    Call Center Agents to provide vital support by managing customer inquiries, applications, and cases from start to finish. This role will be responsible for handling both inbound and outbound calls, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Contact Center Operations Representative

    Contact Center Operations Representative

    VirtualVocationsHollywood, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Contact Center Operations Representative.Key Responsibilities Maintain high service level standards and meet or exceed service metrics Demonstrate quality decision-mak...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Contact Center Project Engineer

    Contact Center Project Engineer

    VirtualVocationsMiami, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Contact Center Project Engineer to design and deploy customer experience implementations.Key Responsibilities Designing, configuring, and deploying contact center and A...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Client Escalations Specialist

    Client Escalations Specialist

    VirtualVocationsMiami, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Client Escalations Specialist to ensure the resolution of client issues and enhance operational excellence. Key Responsibilities Act as the primary contact for upper-lev...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Supervisor, Contact Center

    Supervisor, Contact Center

    University of MiamiMiami, FL, US
    serp_jobs.job_card.full_time
    If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click.Workday to use the internal application process. To learn how to apply for a faculty or staff posit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    CareScout Connection Specialist

    CareScout Connection Specialist

    VirtualVocationsHollywood, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a CareScout Connection Representative.Key Responsibilities Provide support to customers and their families through compassionate conversations during their care journey ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Remote Contact Center CSR (Full-time)

    Remote Contact Center CSR (Full-time)

    AliviMiami, FL, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Alivi Contact Service Representative (CSR).Training Schedule : 8 : 00AM - 4 : 30PM EST Monday - Friday.Potential production shift options include : . An Alivi Contact Service Representative (CSR) will prov...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Connect Team Manager

    Connect Team Manager

    VirtualVocationsHialeah, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Manager - Connect Team.Key Responsibilities Lead and motivate a team providing support and guidance to care-seekers Utilize data for team management and ensure efficie...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Call Center Training Specialist

    Call Center Training Specialist

    VirtualVocationsHollywood, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Call Center Training Specialist to deliver training programs for new hires and existing staff. Key Responsibilities : Deliver training programs Measure and track perform...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Contact Center Representative

    Contact Center Representative

    VirtualVocationsDavie, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Contact Center Representative to join their team.Key Responsibilities Field and resolve inquiries via phone and other contact methods in a friendly manner Schedule app...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Remote Healthcare Call Center Representative

    Remote Healthcare Call Center Representative

    VirtualVocationsHialeah, Florida, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    A company is looking for a Remote Healthcare Call Center Representative.Key Responsibilities Manage incoming calls regarding healthcare benefits, including Medicare enrollments and claims Provid...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Healthcare Call Center Agent

    Healthcare Call Center Agent

    VirtualVocationsDavie, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Healthcare Call Center Agent responsible for providing exceptional customer service in a healthcare setting. Key Responsibilities Handle inbound and outbound calls, addr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Contact Center Associate 1 - UHealth Connect (Remote)

    Contact Center Associate 1 - UHealth Connect (Remote)

    University of MiamiMiami, FL, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click.Workday to use the internal application process. To learn how to apply for a faculty or staff posit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Contact Center Specialist

    Senior Contact Center Specialist

    VirtualVocationsMiami, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Contact Center Specialist, Senior.Key Responsibilities Serve as the first line of contact for patients, addressing inquiries related to scheduling, registration, and bi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Contact Center Associate 3 (H)

    Contact Center Associate 3 (H)

    University of MiamiMiami, FL, US
    serp_jobs.job_card.full_time
    If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a facu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Online Cruise Consultant | Fully Remote

    Online Cruise Consultant | Fully Remote

    Destination KnotFlorida City, Florida, United States, 33034
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Online Cruise Consultant | Fully Remote.Online Cruise Consultant Remote.We specialize in helping clients find the perfect cruise, whether its their first sailing or a milestone journey.With access...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior Contact Center Analyst

    Senior Contact Center Analyst

    VirtualVocationsHialeah, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Contact Center Operations Analyst who will lead the review and analysis of contact center operational processes. Key Responsibilities Manage the gathering, analyz...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Remote Scheduling Specialist

    Remote Scheduling Specialist

    VirtualVocationsFort Lauderdale, Florida, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    A company is looking for a Call Center (Remote) - Scheduling Specialist.Key Responsibilities : Make 200+ outbound dials per day to prospects in the dental, chiropractic, and medical spaces Book q...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30