Contact Center Representative
VirtualVocationsDavie, Florida, United Statesjob_description.job_card.30_days_ago
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job_description.job_card.job_description
A company is looking for a Contact Center Representative II (Remote).
Key Responsibilities
Manage incoming customer calls, diagnose issues, and provide timely resolutions
Demonstrate empathy and professionalism to build strong customer relationships
Maintain accurate customer records and achieve key performance metrics
Required Qualifications
High school diploma or equivalent work experience required
Exceptional customer service abilities with a proven history of issue resolution
Proven ability to navigate multiple systems and learn new software quickly
Demonstrated ability to manage multiple tasks simultaneously
Sales mindset to retain business and offer additional products based on customer needs
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Contact Center Representative • Davie, Florida, United States
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