Contact Center Operations Manager
VirtualVocationsHollywood, Florida, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
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A company is looking for a Manager, Contact Center Operations to lead and optimize performance within their insurance operations team.
Key Responsibilities
Build and sustain a high-performance culture through goal setting and accountability
Coach and develop agents to enhance performance and address underperformance
Oversee daily operations of sales and service teams while aligning with strategic goals
Required Qualifications
2+ years of experience managing a team of inbound contact center agents in a high-volume environment
Proven ability to manage through team leads and hold them accountable for performance
Experience using data to diagnose issues and implement operational changes
Track record of driving performance by managing inputs effectively
Comfort working across onshore and offshore teams in a tech-forward environment
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Contact Center Manager • Hollywood, Florida, United States
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