Talent.com
Client Services Manager

Client Services Manager

The Office of Abbey Ajayi, Broward County Tax CollectorBroward County, FL, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

Starting Salary $81,500 Reports To :

  • Director of Operations Purpose and Scope : To ensure an efficient approach to daily contact center operations, and to provide direction and guidance to subordinate employees.   Essential Functions :   Ensures understanding of client service standards.
  • Creates and maintains an atmosphere conducive to service expectations.
  • Intervenes in escalated client situations.
  • Ensures compliance with applicable procedures, statutes, laws and codes.
  • Mentors team members to identify opportunities for improvement and related remedial measures.
  • Monitors contact center performance to ensure a pro-active approach to accuracy, service and efficiency.
  • Participates in the selection, development and appraisal of team members.
  • Sets expectations for behavior and performance.
  • Provides coaching, feedback and documentation as appropriate.
  • Communicate organizational information to team members and meets regularly with Director.
  • Demonstrates support for organizational initiatives.

Qualifications and Experience :

  • Bachelor’s degree with course work emphasis in Business Administration, Management, Public Administration or closely related field; supplemented by three years progressively responsible supervisory experience that provides broad knowledge of management functions, with demonstrated communication skills; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
  • Must possess and maintain valid state of Florida driver’s license.
  • In accordance with Florida Statute 322, selected applicant must possess a valid Class E or higher driver's license; not learner's license and be at least 21 years of age.  Selected applicants must have no cancellations, suspensions, or revocations of the driving privilege for a minimum of three (3) years prior to employment and must also maintain a driving record with no more than three (3) chargeable motor vehicle crash or any violation defined in Chapter 316, Florida Statutes during any consecutive (3) year period of employment.
  • Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI.  Driver Licenses Examiners must meet the background standards outlined in Florida Statute 435.04, and Federal Regulations 384.228 and 1572.103.  This includes, but is not limited to, not having any criminal convictions for alcohol or drug-related offenses within 10 years prior to employment and maintaining this throughout employment.

    • Critical Competencies for Success :

  • Leadership Is mission / vision focused.
  • Maintains focus on results and goals.
  • Manages change.
  • Builds consensus.
  • Relationship Management Values and models teamwork.
  • Committed to the highest standards of customer service and business ethics.
  • Fosters trusting relationships with internal and external clients.
  • Effective Communication Demonstrates strong written and verbal communication skills.
  • Practices active listening.
  • Provides actionable, diplomatic feedback to team members.
  • Willingly shares knowledge to ensure growth and development of team members.
  • Facilitates team meetings.
  • Business Acumen Coordinates business operations for contact center.
  • Monitors key business indicators and adjusts, as necessary.
  • Gathers data to make reasoned, responsible decisions using critical thinking.
  • Powered by JazzHR
    • serp_jobs.job_alerts.create_a_job

    Client Service Manager • Broward County, FL, US

    Job_description.internal_linking.related_jobs
    Client Services Liaison

    Client Services Liaison

    US DEFAULT GROUP INCPlantation, Florida, United States, 33324
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Our offices, home to hundreds of employees across nine states, including our Plantation, FL headquarters, work diligently to ensure our interests are in constant alignment with those of our clients...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Tax Expert

    Tax Expert

    IntuitBELLE GLADE, Florida, United States
    serp_jobs.job_card.full_time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Experts in one of our new TurboTax locations across the United States on a ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Client Services Manager

    Client Services Manager

    Epic Staffing GroupHollywood, FL, US
    serp_jobs.job_card.full_time
    A Client Services Manager supports a Strategic Business Unit (SBU) and is responsible for building and maintaining strong client relationships, managing current client accounts, ensuring customer s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Tax Expert - Onsite

    Tax Expert - Onsite

    IntuitBelle Glade, FL, United States
    serp_jobs.job_card.full_time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Experts in one of our new TurboTax locations across the United States on a ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    ACA Client Manager

    ACA Client Manager

    VirtualVocationsTamarac, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for an ACA Client Manager 3 to oversee and plan enterprise-level support and service activities for clients. Key Responsibilities Develop and maintain strong client relationsh...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Client Relationship Manager

    Client Relationship Manager

    VirtualVocationsHialeah, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Client Relationship Manager to manage and enhance client relationships while ensuring customer satisfaction and loyalty. Key Responsibilities Support accounts in collabo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Service Manager (Private Wealth)

    Client Service Manager (Private Wealth)

    CibcWest Palm Beach, FL, US
    serp_jobs.job_card.full_time
    We're building a relationship-oriented bank for the modern world.We need talented, passionate professionals who are dedicated to doing what's right for our clients. At CIBC, we embrace your strength...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Client Services Assistant Manager

    Client Services Assistant Manager

    The Office of Abbey Ajayi, Broward County Tax CollectorBroward County, FL, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Starting Salary $ 71,500 Reports To : .Client Services Manager Purpose and Scope : The Client Services Assistant Manager, in partnership with the Client Services Manager, provides direction and supp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Services Associate

    Client Services Associate

    RHWest Palm Beach, FL, US
    serp_jobs.job_card.full_time
    RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scali...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Relations Manager

    Client Relations Manager

    VirtualVocationsHialeah, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Client Relations Manager to serve as the primary point of contact for organizational clients and ensure successful delivery of Employee Assistance Program (EAP) services....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Director of Client Services

    Senior Director of Client Services

    EnumerateFort Lauderdale, FL, US
    serp_jobs.job_card.full_time
    Senior Director Of Client Services.We are seeking a senior operational leader to drive execution, efficiency, and cross-functional alignment across Enumerate's client-facing operations.This role wi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Client Accounting Services Manager

    Client Accounting Services Manager

    Kaufman RossinFort Lauderdale, FL, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Seeking a new challenge where your professional and personal aspirations are not only possible but supported? Kaufman Rossin might be just the place for you! . As one of the top accountin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Client Relations Manager / Sales

    Client Relations Manager / Sales

    LifeWorxWest Palm Beach, FL, US
    serp_jobs.job_card.full_time
    This position is open for an immediate start! .This role is responsible for the full sales cycle from “initial call to close” for referrals, organic leads, and account management o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Client Services Manager

    Client Services Manager

    VirtualVocationsHialeah, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Client Services Lead to provide nationwide title, closing, settlement, and appraisal solutions for mortgage lenders. Key Responsibilities Support real estate transaction...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Delivery Manager

    Client Delivery Manager

    VirtualVocationsHollywood, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Client Delivery Manager.Key Responsibilities Oversee and drive large, high-impact projects from initiation to completion Act as a strategic consultant for clients, ens...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Success Manager

    Client Success Manager

    VirtualVocationsHialeah, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Client Success Manager who has an in-depth understanding of revenue cycle management and experience across multiple care settings. Key Responsibilities Lead client exper...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Senior Manager, Private Clients

    Senior Manager, Private Clients

    VirtualVocationsTamarac, Florida, United States
    serp_jobs.job_card.full_time
    Key Responsibilities Manage, coach, and develop relationship managers to provide high-quality service to private clients Drive KPIs across revenue, trading volume, and assets on platform through...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_hour
    • serp_jobs.job_card.promoted
    Manager, Revenue Cycle Services

    Manager, Revenue Cycle Services

    North American Partners in AnesthesiaFort Lauderdale, FL, US
    serp_jobs.job_card.full_time
    Manager Of Revenue Cycle Services.The Manager of Revenue Cycle Services is responsible for the direct oversight of the Accounts Receivable (AR) team, including specialized units such as Credit Bala...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30