Director, Demand Generation

Job Description

Position Title : Director, Demand Generation

$127,485 to $164,450 annually DOE, plus target annual bonus

Comprehensive health benefits include medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions : Genuinely Caring : Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention. Empowering You : We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers. Innovation and Improvement : We always look for ways to make the experiences of our customers - and each other - better. Earning Your Trust : We earn trust by communicating simply and transparently as real people, not as a corporation.

Job Summary

This position is based in our Kirkland, WA office.

The Director of Demand Generation leads the strategy and execution of data-driven marketing programs that fuel Ziply Fiber's residential growth across all sales channels, including e-commerce, call center, and direct sales. This role oversees a team responsible for inbound and outbound campaigns-spanning paid media, direct mail, retargeting, outbound calling, and local events-focused on lead nurturing, customer acquisition, and revenue growth. With a sharp focus on cost per gross addition (CPGA) and Net Promoter Score (NPS), the Director collaborates cross-functionally with Brand, Product, Sales, and Customer Experience to align efforts and accelerate impact. This is a high-visibility role for a results-oriented marketer passionate about turning insights into strategy at a fast-growing brand.

Essential Duties and Responsibilities :

• Lead and manage a team of demand generation professionals, providing direction, coaching, and mentorship to support team development and performance.
• Own and drive Ziply Fiber's demand generation marketing strategies, campaigns, and P&L with accountability for sales, revenue per customer, cost per sale and sales NPS online and offline channels
• Manage and optimize the demand generation budget, ensuring efficient allocation of resources across paid and organic channels to maximize ROI and sales impact.
• Take accountability for both strategic and day-to-day management of the paid media program, to achieve budgeted sales and growth targets.
• Analyze cross-platform data, customer behavior and customer sales journeys to improve the sales / acquisition experience, proactively identify strategic opportunities and to inform the prioritization of impactful initiatives that accelerate growth.
• Oversee go-to-market plans for products, product updates and promotions to ensure marketing, sales and support are aligned, trained and providing a consistent prospect and customer experience.
• Collaborate with other teams on location-specific sales events, partnerships, and channel tactics to drive awareness and sales.
• Collaborate closely with Business Intelligence to ensure the development of robust and insightful reporting that meets the evolving strategic needs of the Marketing organization.
• Drive cross team alignment thru regular reporting on funnel health, marketing-sourced sales and activations and overall demand generation performance.
• Ensure email and customer referral programs engage and convert prospects at different funnel stages.
• Partner with the sales teams to optimize lead generation efforts and improve conversion rates for both inbound and outbound call sales as well as with the door-to-door sales channel.
• Drive use of the CDP to increase personalization and reduce friction in the purchase process.
• Drive a culture of data-driven decision-making across the Demand Generation Marketing team.
• Performs other duties as required to support the business and evolving organization.

Qualifications :

Knowledge, Skills, and Abilities :

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

Diverse Workforce / EEO :

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.

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