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Senior Customer Success Manager
CharacterStrongLos Angeles, CA, USjob_description.job_card.1_day_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionStrategic Relationship Management : Serve as the lead point of contact for senior district leaders, fostering high-trust, collaborative relationships. Navigate complex district structures and stakeholder networks to ensure alignment and buy-in at all levels. Build Healthy Customer Relationships : Develop and nurture strong, long-lasting relationships with customers by delivering scalable and value-driven engagements. Drive Adoption and Satisfaction : Lead strategic planning and implementation support to help districts achieve measurable outcomes with CharacterStrongs solutions. Support the district in building internal capacity to scale and sustain implementation. Manage a Book of Business and Renewals : Proactively manage the renewal process, ensuring on-time renewals, accurate forecasting and identification of potential risks. Serve as a Customer Advocate and Advisor : Act as the voice of the customer within CharacterStrong, advocating for their needs and providing feedback to relevant teams. Consult on how to increase adoption and improve customer ROI. Monitor Progress and Adoption : Track customer success metrics and monitor their progress and adoption of our products or services, intervening as needed to drive desired outcomes. Identify and Support Expansion Opportunities : Partner with Sales to identify and pursue opportunities for expansion within the district, based on demonstrated need and strategic alignment. Prepare and Facilitate Customer Meetings : Conduct regular check-ins with customers to fine-tune strategies to increase effectiveness and efficiency (e.g. account reviews, webinars, demos, and other proactive interactions). Maintain in-depth knowledge of our products : Maintain deep understanding of CharacterStrongs offerings. Based in the Los Angeles area with the ability to attend in-person meetings with districts and other local partners as needed. Minimum of 3 years of experience in a customer-facing role (e.g. Customer Success, Strategic Account Management), preferably with large or complex accounts Strong understanding of the K12 education landscape, with a preference for candidates with experience supporting public school systems or EdTech implementations. Proven ability to build and manage executive-level relationships, especially within large public institutions such as K12 school districts. Self-starter who is comfortable working independently Highly organized and detail-oriented, capable of managing multiple stakeholders, timelines, and data points across a large district. Produces timely, quality results and consistently asks the question, How can I make this 1% better? Excellent strategic thinking, problem-solving, and communication skillsable to guide district leaders through complex planning and adoption strategies. Efficient with CRMs, Google Suite applications, and other business apps such as Slack, Zoom, Notion, QuickBooks, and Hubspot preferred. Performs other duties as assigned. Starting salary range $80,000 - $95,000 commensurate with experience Employee is eligible to earn up to an additional $25,000 annually by achieving retention-based performance metrics Ability to work remotely or out of the office in WA state New laptop computer and other needed equipment Medical, Dental, and Vision Insurance Employer-provided Life Insurance at no cost to employees. Paid parental leave after 12 months of employment for eligible employees Flexible Time Off, 6 Paid Sick Days, 11 Paid Company Holidays
Job Description
Job Description
Salary : Starting Salary Range $80,000-$95,000 commensurate with experience, plus bonus eligible
Job Description
As a Senior Customer Success Manager, you will serve as the primary strategic partner for one of the largest districts in the country. Youll be responsible for building deep, value-based relationships with district stakeholders, ensuring successful implementation, maximizing product adoption, and securing long-term partnership and renewal. While a remote position, this individual must be within driving distance (less than 2 hours) of Los Angeles to support customers within the area.
CharacterStrongs Background & Mission
CharacterStrong, a FullBloom Company, is a fast-paced, tech education company that creates PreK-12 digital, multi-tiered solutions, assessments, and curricula and offers professional development opportunities to support schools with ongoing implementation. Theres currently a team of more than 100 full-time employees and over 40 contracted presenters collaborating to bring this work to life. Our mission is to create a more loving world through education.
At CharacterStrong, you will have the opportunity to make a positive impact on education, both in the United States and internationally. CharacterStrong employees offer their innovativeness, dedication to excellence and compassion to help produce curricula for students and training for educators that lead to student outcomes.
CharacterStrongs Company Values & Norms
- We Produce Excellence - Producing timely, quality results and consistently asking the question, How can we make this 1% better?
- We Take Full Ownership - Taking initiative to drive work forward, demonstrating responsibility when things do not go according to plan, and being proactive in closing identified gaps.
- We Practice Kindness - Exercising inclusion, care, and empathy with others, balancing honesty with compassion, and cultivating the well-being of self and others.
- We Problem-Solve - Identifying issues, analyzing for understanding, and taking action to implement the best possible solution.
Senior Customer Success Manager Responsibilities
Required Qualifications
Other Duties :
Salary & Benefits
Visit CharacterStrong.com to learn more about us.
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Senior Manager Customer • Los Angeles, CA, US
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