Senior Technical Claim Specialist (Financial Lines)

Primary Details Time Type : Full time Worker Type : Employee

Senior Technical Claim Specialist (Financial Lines)

Location : USA – New York, NY and Chicago, IL

Work Arrangement : Hybrid

The salary range for this role is : $139,500-236,500

The Opportunity

Manages the complete investigation, evaluation and resolution of assigned portfolio of complex claims emanating from Management and Professional Lines (MLPL) business segments, specifically Directors and Officers and Employment Practices Liability for our Private Company portfolio. Engages, directs and manages external advisors and vendors including legal service professionals, discovery vendors, data and security experts and consultants across highly complex portfolio of matters.

Your new role :

Manage a diverse portfolio exclusively of high severity claims which includes conducting fact, liability and loss investigations and interpreting insurance contracts in an effective and efficient manner

Evaluate and negotiate the resolution of assigned claims in a timely manner, within appropriate authority and in accordance with applicable laws, regulations, statutes, best practices and Department of Insurance (DOI) compliance

Drive the highest level of customer care, responsiveness, and satisfaction when managing assigned claims to deliver superior claim outcomes

Collaborate with outside representative counsel to formulate litigation strategy ensuring achievement of desired outcome and effective litigation management strategies

Directs and manage external advisors and vendors including legal service professionals, discovery vendors, data and security experts and consultants.

Oversee projects and planning surrounding departmental initiatives to achieve strategic objectives

Analyze, develop and determine appropriate case reserves on all assigned claim files and recommend changes where necessary to ensure actuarial accuracy

Advise on specific MLPL areas of specialization and coordinates efforts to disseminate information and guide learning and thought leadership in those areas; serve as the subject matter expert

Represent QBE by participating in and attending industry seminars or authoring articles pertaining to MLPL subjects

Collaborate with Underwriters to identify, understand and address novel or complex risks to appropriately price and negotiate terms including participation in sales calls and requests for proposals (RFPs)

Manage relationships with external vendors to deliver accurate, timely, and cost effective solutions.

Take ownership for personal development and career planning, and development of required skills, tools, techniques, and technology to continually add value to the organization.

Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs / costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility

Required Education

Bachelor's Degree or equivalent combination of education and work experience

Required Juris Doctor (JD)

Required Experience

5-7 years relevant experience

Preferred Competencies / Skills

Generate original, innovative solutions to difficult or unusual situations

Identify and locate information and facts which are necessary and relevant for the purposes of evaluating a claim

Financial and business acumen and awareness of financial responsibility

Quickly change direction when working on multiple projects or issues

Properly document investigation findings and preserve evidence in accordance with internal and external laws and procedures

Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Assume a methodical approach to a given situation and develop a systematic procedure as a response

Develop effective negotiation strategies and prepare a plan of action

Build and capitalize on beneficial internal and external relationships including competitors

Actively contributes towards continuously improving performance and mentor team with feedback, on-the-job skill enhancement opportunities and career advice

Build and establish constructive and cooperative working relationships and open lines of communication

Utilize effective communication skills to influence and persuade decision makers

Manage a diverse and extensive portfolio of management and professional liability (MLPL) claims with varying levels of complexity and activity.

Collaborate with internal resources to resolve difficult claims situations and drive resolution opportunities with internal and external stakeholders

Preferred Education

Law or Master's Degree

Preferred Experience

Experience handling management and professional liability matters including Directors and Officers Liability, Professional Liability, Fidelity, Pension Trustee's Liability, Data-Protection and Privacy Liability

Advanced experience in other segments of management and professional lines industry, including agency, retail or wholesale brokerages, third-party administrator, risk management, legal or other roles.

Compensation Package : The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance.

QBE Benefits : We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to :

Hybrid Working – a mix of working from home and in the office

22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis

Competitive 401(k) program with company match up to 8%

Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice

Tuition Reimbursement for professional certifications, and continuing education

Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

Equal Employment Opportunity : QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.

J-18808-Ljbffr