Job Description
Job Description
Description :
Performance Toyota Fairfield is looking for an experienced Service Writer with at least three years of experience in the field. Our ideal candidate will excel in providing personalized and exceptional assistance for various light maintenance and repair service recommendations.
- $55,000.00 to $75,000.00 Annually (Experience Based)
- 40 Hour Work Week M-F (Alternating Saturdays with Extra Day Off)
- Hours of Work 7 : 00 AM – 5 : 00 PM
- Bilingual Is a Plus
Performance Toyota Fairfield provides an exceptional automotive service experience. We take great pride in our commitment to quality and customer satisfaction, which has earned us the Toyota Service Excellence Award for Three Consecutive Years and the Prestigious Presidents Award Fifteen Times ! Our team of skilled service technicians has extensive knowledge and expertise, ensuring that every service is performed with precision and care for each customer and every vehicle, every day.
What We Offer :
Comprehensive benefits package : Medical, Dental, Vision, Life, Short- and Long-Term Disability, Paid Time off, and Retirement Plans with Generous Company Match!Competitive compensation based on experienceBonus giveaway outings every 3 months!Generous employee discounts on vehicles, parts, and servicesToolbox providedThe Service Shop is climate-controlledWell-lit and clutter free workplaceWork uniforms are providedBRAND NEW fully equipped Technician break roomIf you seek an official "Master Certification," ask about our Technician Tuition Assistance Program!Requirements : Responsibilities :
Maintain your Customer Satisfaction Scores at or above the district goalReceiving in customers and their automobiles in the most effective and timely mannerConstant communication with your service techniciansCalling customers with diagnostic results and recommendations from your techniciansSelling the recommendations from your techniciansCommunicate authorized recommendations to your technicians with a “promise time” for completion of workPrompt call to customers when vehicle is washed and readyNotify your customer if there are any delays to the “promise time” and why; before the “promised time” for pick upClose all repair orders and review with customers as they pick up their automobilesQualifications :
3+ years of Service (Writer) experience preferredHigh school diploma / GED preferredCompetent level of computer literacySubstantial time management techniqueGeneral understanding of automotive maintenanceMaintain an energetic, positive, and respectful attitude with everyoneValid driver’s license with a driving record that allows you to drive customers and company vehicles.Performance Toyota Fairfield is a drug-free workplaceThanks for considering a career at Performance Toyota Fairfield! We're looking for friendly, enthusiastic team players who are passionate about delivering Excellent Service Department Experiences . Consider this an invitation. Let's succeed together!