Account Manager

Account Manager

FM's Los Angeles Operations has an opening for a dynamic Account Manager in our Client Service Department. This position will be based in our Woodland Hills, CA office.

This position will perform insurance servicing and underwriting activities on existing accounts and new business. This position's primary function is to serve as the account team leader or manager of the account. Serve as key / primary interface with clients / brokers on all aspects of the account including insurance products and services, engineering, and claims services.

Provide leadership to the overall FM account team, ensuring that the Client Service Process is implemented effectively and efficiently.

Maintain a profitable book of business by effective use of sales techniques, client relationships, risk assessments, application of sound underwriting principles and creative use of underwriting resources.

Ensure premium growth by retaining existing clients through value added service, by selling additional product lines and by establishing equitable terms and conditions on new accounts introduced by sales executives. Ensure policies accurately reflect both the insured's and FM's intent of coverage.

Provide professional advice and consultation to all clients on insurance coverages and risk management matters making them aware of the benefits derived from various products and services offered by FM.

In coordination with Account Engineers, establish risk improvement priorities and support efforts to acquire client compliance with loss prevention recommendations.

Protect FM's assets through creative use of company underwriting programs and adherence to published guidelines which include : linesetting techniques, judicious purchase of reinsurance (where warranted), timely issuance of policies, catastrophe aggregate analysis, MFL analysis and cross liability checks.

Collect outstanding premium balances in a timely manner to meet the Operation's goals and objectives.

Continue professional development including maintaining necessary licensing. Continue to update knowledge of underwriting guidelines, policy forms, loss prevention practices and insurance industry developments.

Handle change by prioritizing routine activities, workloads, and projects and through delegating to support staff, as necessary.

Evaluate manuscript coverage / wording requests : analyze existing policy language; degree and type of exposure; pricing; and develop additional policy language if warranted.

Qualifications :

• Bachelor's degree or equivalent; MBA, CPCU or ARM a plus!
• 5+ years industry experience in servicing and underwriting large property accounts of varying occupancies.
• FM loss prevention engineering background desired.
• Demonstrated effectiveness at accessing and influencing the decision maker.
• Working knowledge of property insurance and forms, financial statements, general loss prevention engineering terms and concepts.
• Demonstrated above average ability in organization, problem solving, sales / negotiation, leadership and team building skills.
• Knowledge of internal systems and Microsoft Office products.