Workforce Management AnalystVirtualVocations • Vancouver, Washington, United States
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Workforce Management Analyst
VirtualVocations • Vancouver, Washington, United States
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A company is looking for a Workforce Management Real-Time Adherence Analyst (Remote in USA).
Key Responsibilities
Continuously monitor call volumes, agent status, and queue lengths to identify potential issues
Proactively adjust agent schedules in real-time based on call volume fluctuations
Generate real-time reports on key metrics and collaborate with operations managers to improve scheduling strategies
Required Qualifications
Strong analytical skills to interpret data using Excel and other analytical tools
Proficiency in workforce management software and tools
Understanding of contact center operations and key performance metrics
Ability to work under pressure and make rapid adjustments in a fast-paced environment
Excellent communication skills to collaborate effectively with operations teams
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Workforce Analyst • Vancouver, Washington, United States
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