Inside Sales Support - Field

Inside Sales Support - Field

Location : Cypress, CA, US, 90630

Work Arrangement : Hybrid

The Role :

As the Inside Sales Support for the Field, you will be responsible for supporting our West Region Account Management team aligning with the company's key strategies, maximizing value to the customers, and increasing the company's revenue.

Job Responsibilities :

• Interact directly with Account Managers and extended Support Team (Pre-Sales Engineers, Supplies & Services Account Rep, Field Service Managers, Project Managers)
• Follow up on opportunities and quotes, in prioritization and alignment with the Account Managers, facilitating accurate forecasting, and maximizing revenue generation.
• Proactively manage data in assigned accounts ensuring it is complete and up to date (account information / Contacts / Install Base / Competition).
• Coordinate among different stakeholders in order to address complex deals / quotations and preparation upfront of the presentation.
• Prospect new customers to capture new opportunities.
• Install Base Opportunity management and qualification of automatically generated renewal opportunities, together with the account owner.
• Ensure Customer Satisfaction is at the highest level and get ahead of any major issues in coordination with the customer help desk team.
• Monitor Projects Schedule and Delivery.
• Provide support for Quarterly Business Reviews.
• Customer Digital Engagement and prospecting through LinkedIn navigator.

Job Requirements :

The right candidate if you are aligned to our values and culture :

If you believe you match our values and have the experience we're looking for, apply! We can't wait to hear from you!

Pay Range : $28.85 - $32.00 per hour

Bonus Eligible : This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education / training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits : Our total rewards package for eligible team members also includes : a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including 10 paid holidays per calendar year, paid vacation days beginning at 80 hours annually, 64 paid sick leave hours annually or as provided under state and local paid sick leave laws, tuition reimbursement at the maximum amount of $5,250 per employee per calendar year, business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants : If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact keenehr@markem-imaje.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.