Team Leader
DESCRIPTION :
At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of a manager; following established opening and closing procedures. Responsibilities include :
- Ensures Team Members follow recipes and read tickets to accurately prepare all orders.
- Ensures Team Members are extremely accurate with weights and measurements for all recipe items.
- Ensures Team Members work at a pace to maintain restaurant's established speed of service guidelines.
- Ensures workstations are clean at all times.
- Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
- Ensures Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
- Perform any of the tasks above as needed throughout shift
- Addresses guest issues that may arise; consults with management regarding complex issues.
- Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
- Communicates employee performance and policy / procedure violations to management for appropriate handling.
- Strictly adheres to all Company policies and procedures.
RESPONSIBILITIES :
Overseeing and leading the specific and general duties in the restaurantProvide and serve as an example of Second Mile ServiceContinuously improve and ensure Operational ExcellenceResponsible for maintaining strict adherence to Food Safety proceduresCoaching team members in proper procedures and customer relationsEnsure everyone is displaying a professional attitude at all timesEnsuring overall cleanliness, stock, & organizationCash and coupon managementMINIMUM QUALIFICATIONS :
Specific Experience :
Required : High School Diploma or equivalentRequired : Strong analytical and problem solving skillsOther characteristics :
Excellent customer serviceStrong communication / verbal skillsStrong interpersonal skills : gets along well with othersAbility to prioritizeOrganizational skillsClose attention to detailAbility to multi-taskAble to work well in a team environmentServant spirit with strong sense of stewardshipSelf-starter who completes tasks without excessive supervisionPIfe410a76a691-30511-34944687